Co-ordination and control of the business in terms of problem analysis and problem solving, verbal and written communication, ideas of improvement and creating and upholding the culture of the company

• Playing a key role as a Operations Manager/ Sales manager within the newly established Business • Personally responsible for driving revenue growth by collaborating with clients on the provision of consulting and training services according to their needs utilising a range of problem solving, project execution and business process improvement applications • Actively involved in outbound calling to facilitate the identification and qualification of sales leads.• Additionally responsible for preparing and presenting detailed campaign analysis and reports.• Performed all human resource management duties and functions (acquisition of new staff, discipline of current staff and payroll duties). • Maximising productivity by means of training and development of new and existing staff, setting targets and quotas and performance management• Co-ordination and control of the business in terms of problem analysis and problem solving, verbal and written communication, ideas of improvement and creating and upholding the culture of the company

• Initially undertaking a telesales consultant role on the Virgin Mobile Outbound sales campaign.• Gaining a promotion, after just 2 months, to the “Second in charge” with partial accountability for the complete sales cycle including presentation and closing agreements• 9 months later being promoted to a “Team Leader” role, with full accountability for managing the performance and culture of a team of 20+ consultants. • Compiling hourly/daily/weekly and monthly statistics, outlining the areas of concern and acquiring solutions to those problematic areas.• Ensuring that individuals within the team achieve and exceed their set targets and up skill those that don’t. • Co-ordination and control of the team in terms of problem analysis and problem solving, verbal and written communication, ideas of improvement and creating and upholding the culture of the company • Generating sales and budget analysis reports to enable the communication of departmental sales progress and performance

• Initially undertaking a “Packers” role in the stores department at Albert Luthuli Hospital• Promoted to assistant supervisor in the receiving stores within 6 months• Promoted to stores supervisor within a year of being employed in the company• Responsible for the all the stock that the hospital received. • Responsible for the stock levels in the stores department.