Lluc Pons Tomás Email & Phone Number

Balearic Islands, Spain

España

Spain

- Managing existing customer relationships including contracting, renewals & collections- Identifying up-sell & cross sell opportunities with SDS dynamic, content & visual solutions- Identifying and selling new opportunities for distribution- Successfully acquire new customers for the company's distribution solutions tailored to hotel chains, bedbanks, wholesalers, andother supply & distribution channels.- Contracts negotiation- Identify and target potential clients through… Show more - Managing existing customer relationships including contracting, renewals & collections- Identifying up-sell & cross sell opportunities with SDS dynamic, content & visual solutions- Identifying and selling new opportunities for distribution- Successfully acquire new customers for the company's distribution solutions tailored to hotel chains, bedbanks, wholesalers, andother supply & distribution channels.- Contracts negotiation- Identify and target potential clients through market research, leads, networking events, and industry conferences.- Conduct in-depth consultations with prospects to understand their distribution challenges and provide tailored solutions to meet their needs.- Manage ongoing service delivery from a business/commercial perspective- Utilize CRM software to manage leads, track sales activities, and generate reports for management and strategic planning- Manage customer expectations- Maximize revenue potential with all customers- Prepare and deliver compelling sales presentations and proposals to effectively communicate the value proposition of Shiji's technology solutions.- Monitor customer usage and performance- Identify and report product and service enhancement requests- Coordinate integration of new channels and hotels by working with customers, channels and internal departments- Develop and implement plans to meet agreed retention and revenue goals- Set up-sell strategies, develop tactical plans, and drive executable action items to completion for each customer Show less

- Ensure alignment between the product managers and the strategic goals- Define roadmap for and with product managers - Define what needs to be built to drive customer success- Coordinate and oversee cross-components developments with PMs- Drive the success of strategic clients- Facilitate for PMs to decide how to build features, so they are usable by many clients- Act as a Business Owner for internal developments, which are needed for future customers- Bridge and… Show more - Ensure alignment between the product managers and the strategic goals- Define roadmap for and with product managers - Define what needs to be built to drive customer success- Coordinate and oversee cross-components developments with PMs- Drive the success of strategic clients- Facilitate for PMs to decide how to build features, so they are usable by many clients- Act as a Business Owner for internal developments, which are needed for future customers- Bridge and understand operational needs from Client & ensure those are integrated in roadmap Show less

Palma, Islas Baleares, España

- Responsible for successfully completing project milestones and deliverables for all phases of the project.- Accountable for project oversight and status reporting.- Change control procedures to ensure that changes to scope / contract commitments are formally captured, estimated, boarded and implemented successfully.- Liaising with internal and external stakeholders to ensure the viability of the feature. - Scope & requirements definition. - Liaising with the dev team to… Show more - Responsible for successfully completing project milestones and deliverables for all phases of the project.- Accountable for project oversight and status reporting.- Change control procedures to ensure that changes to scope / contract commitments are formally captured, estimated, boarded and implemented successfully.- Liaising with internal and external stakeholders to ensure the viability of the feature. - Scope & requirements definition. - Liaising with the dev team to ensure that task are being done in time and tested prior being released in production. Show less

Palma, Islas Baleares, España

- Devising strategic plans to expand sales.- Client optimisation (product definition, cost control, profitability increase, ITenhancements).- Sales forecasting.- Building and mantaining good relationships between clients and the company.- Tracking industry trends.- Leads management.

- Optimization for highly technical clients (conversion, profitability, data transfer control).- Deep communication with both Client Performance and IT teams to improve clientsprofitability (reducing costs whilst increasing sales).- Sales strategy based on client location and market trends (USA, Spain, GB, IE)- Sales forecasting.- Leads management.

- German market projects definition, follow up and release.- EDF and OTDS cache formats implementation.- Tasks and risk management

Düsseldorf Y Alrededores, Alemania

- Deep EDF format knowledge (included but not limited to Hotel EDF and Content EDF)- Close communication with all stakeholders involved in the project. - Integration support - Key account management for Spanish market.

Gremi Cirugians 48, 3ºa Poligon Son Rossinyol 07009 Palma De Mallorca, Baleares

From December 2015 to May 2017- Head of Client Performance - W2M WORLD2MEET100% focused in sales and in improving the customer experience. Constantly seeking the client needs and driving the projects to improve the client experience and sales. Maximizing benefits and minimizing costs by analyzing all the client performance.Closely working with the commercial and IT team; I think communication is one of the most powerful tools we have to achieve our goals and build a healthy… Show more From December 2015 to May 2017- Head of Client Performance - W2M WORLD2MEET100% focused in sales and in improving the customer experience. Constantly seeking the client needs and driving the projects to improve the client experience and sales. Maximizing benefits and minimizing costs by analyzing all the client performance.Closely working with the commercial and IT team; I think communication is one of the most powerful tools we have to achieve our goals and build a healthy collaboration with our partners. Think together, work together, and act together. That is the reason why I try to be the most communicating I can with my team. I want them to be mentored, to completely comprehend the importance of their work, to be motivated and to feel part of the company.From March 2014 until January 2016 - XML Department - Support - NT incoming Show less

Gran Vía Asima, 4, Palma De Mallorca - Baleares

Incoming travel services company. During my time at Jumbo Tours I took care of the XML PULL / PUSH providers accounts, making market researches assessing whether the product is profitable or not and working to improve the competitiveness. I sought information of the product to display the correct and accurate information to our customers.I also checked all the bookings, and managed all the issues between our platform and the provider's platform; constantly reporting all the bugs to the… Show more Incoming travel services company. During my time at Jumbo Tours I took care of the XML PULL / PUSH providers accounts, making market researches assessing whether the product is profitable or not and working to improve the competitiveness. I sought information of the product to display the correct and accurate information to our customers.I also checked all the bookings, and managed all the issues between our platform and the provider's platform; constantly reporting all the bugs to the IT team in order to improve the integration and increase the sales. Show less

C/Porto Pi, 8 Edificio Reina Constanza, Bajos 07007 Palma De Mallorca Baleares

eTourism company, specializing in the management of online marketing channels. I worked as an online marketing executive; I took care of the quality checks of the websites of our customers. I managed the CRS developed by my company (http://www.motorreservashoteles.com/es/backhotelengine-demo.html) that is integrated with the PMS of the hotel. I uploaded the content, rooms, combinations and offers of the website. I also managed the database creation and management of incidents of customers… Show more eTourism company, specializing in the management of online marketing channels. I worked as an online marketing executive; I took care of the quality checks of the websites of our customers. I managed the CRS developed by my company (http://www.motorreservashoteles.com/es/backhotelengine-demo.html) that is integrated with the PMS of the hotel. I uploaded the content, rooms, combinations and offers of the website. I also managed the database creation and management of incidents of customers. I also managed the Outlets advertisement like Voyage Prive campaigns to increase sales volume from our customers. Show less

Reverend Francesc Sitjar 1, 07010, Palma

Digital Marketing and Advertisement Company. I worked in as a project manager for a company specialised in digital marketing and online advertising. I was responsible of the customer portfolio, taking charge of each project, what stage it was at and what it needed to move it on to the next stage. I did this by coordinating the people in charge of the project and their work, I checked progress and if something was wrong, I managed to solve it.I was also the company's online strategist. I… Show more Digital Marketing and Advertisement Company. I worked in as a project manager for a company specialised in digital marketing and online advertising. I was responsible of the customer portfolio, taking charge of each project, what stage it was at and what it needed to move it on to the next stage. I did this by coordinating the people in charge of the project and their work, I checked progress and if something was wrong, I managed to solve it.I was also the company's online strategist. I have published the entire contents of the website for the company and I also took charge of the social media strategies. In addition, I directly assisted the CRM of the company. I meet with customers, conducted additional marketing activities and provided direct customer support. Show less

Especialista Universitario En Dirección De Proyectos (Project Management)

Graduada Superior, Marketing, Comunicación Y Rrpp