Lluïsa Ballester Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

Perform internal and support external audits Flight Operations, Flight Dispatch/OCC and Ground Operations disciplines, in order to monitor the compliance with QMS procedures, including subcontractors and suppliers.Monitor customer complaints and lead improvement actions.Foster continuous improvement through Safety/Quality KPI’s measurement and issues investigation.• Preparation of reports and investigations.• Service in the analysis of relevant flight data.• Service in the Operational Safety Indicators monitoring.• Assistance in the Operational Safety training system.• Safety risk analysis.• Assistance in developing and following up on the Operational Safety publications.• Assistance in the department's actions/recommendations monitoring system.• Service in the collection, analysis, and implementation of applicable regulations.• Assistance in the preparation and monitoring of change management.• Maintenance and support of the reporting system.• Assistance with any other task and function required by the Operational Safety Manager.

Palma, Balearic Island, Spain

Study of routes and dispatch of flights according to the maintenance reports, meteorological conditions, Notams in compliance with Air-Ops, and the annexes of ICAO and the Privilege Style Operations manual. Coordination of Slots and CTOT assigned by Eurocontrol. Monitoring of daily operations as a Broker (own and contracted flights) Study of airports, evaluation of danger and possible mitigating actions, coordination of the documentation required at the bases and operations outside of them. Hiring and coordination of handling, fuel and catering.

Palma, Balearic Island, Spain

Route studies, load studies both viability and profitability, Eosid (study of engine failures), viability of routes, revision of manuals, management of documentation on board.

Palma, Balearic Island,, Spain

Supervision, validation and incident reporting (SMS) of Handling services in the passenger, runway, ramp and operations areas. Executive Aviation.

Distribution, supervision and coordination of tasks up to 125 people Refresher courses in the management and application of the regulations of the assisted companies Department operations, preparation, programming and operations in progress.

Palma, Balearic Island, Spain

Coordination and control of the development of handling and operations services during the stopover, as well as the management of the information and documentation necessary for the operation of the flight. Handling and supervision of special flights. Preparation and elaboration of the loading and centering sheet of the plane. Preparation and review of the documentation necessary for the flight: cargo manifests, notification to the captain, METEO, dangerous goods, etc. Management, and organization together with the Technical and Auxiliary Crew of the entire scale that ends the Push-back of the plane Management and supervision of the embarkation and disembarkation of passengers, luggage, aircraft merchandise, crew, fuel loading, and maintenance, as well as finger services, cleaning, catering, and passengers with reduced mobility (PRM) Assistance to authorities and VIP passengers.Customer service and management of the check-in, boarding processing, and billing operations for national and international flights.Administrative duties, including ticketing, document and invoice management.Managing incidents and assisting with customer inquiries and applying service for special care passengers.

Palma, Balearic Island, Spain

Palma, Balearic Island, Spain

Palma, Balearic Island, Spain

Responsible for the maintenance planning, as well as the scheduling and planning of the work of the fleet maintenance program (32 aircraft), up to C check. Coordination of the aeronautical maintenance bases contracted outside of Spain. Coordination and monitoring of the logistics of parts required by external bases.

Palma, Balearic Island, Spain

Simultaneous boarding supervision, Checking and boarding customer support. Ticketing and daily operative closing.

Bachellor, Industrial Organization Engineering

Data Visualization

University Course Marketing And Communication In Luxury, Marketing & Communication

Master Degree, Marketing, Branding, Sales

Bachelor Degree Of Contemporary Design, Design

Faculty attached to Universitat Autónoma de Barcelona

Bac (Lycée)

Primary/ Secondary Education