Provide technical support remotely and in-office to 18 end-users throughout the firm while communicating effectively to a user base with a wide variety of technical aptitude. Assist network administrator in implementing security policies and drafting security procedures for end-users. Duties and responsibilities as a technical support specialist include: • Troubleshooting hardware, software and network issues over the phone and in-office• Assist network administrator with implementing user access controls and identity management• Training end-users on new software upgrades and features• Creating security awareness campaigns covering topics related to cyber security• Monitoring computer metrics to enhance system performance• Adhering to and enforcing internal security policies and standards to protect company data• Creating and updating documentation and operation procedures for users• Communicating and scheduling appointments with third party vendors • Participating in monthly cyber security meetings• Documenting network topology• Creating tickets with JIRA to update various resources on company website• IT asset organization and tracking

InnerVision Technology provides professional office technology relocation services throughout southern California. The duties and responsibilities of a relocation technician include: • Installation/decommission of computer workstations• Documenting peripherals and network topology • Maintaining and organizing cable management • IT asset organization and tracking

Created, scheduled and posted video and still assets across multiple social media accounts including Instagram, Facebook, LinkedIn, Pinterest and Youtube. • Managed and maintained a regular posting schedule of content across all platforms • Created graphic assets using Adobe Photoshop and Affinity Designer• Designed and distributed marketing emails to clientele using iContact • Content writing for social media postings • Researched strategies to increase follower engagement and overall traffic to socials • Engaged with audience/followers via direct messaging

Performed various jobs related to information technology in a variety of IT environments. • Diagnosing network drops • Performing onsite troubleshooting and communicating with IT teams remotely to solve IT issues• Organizing and document network topology• Installing/decommissioning of computer workstations• Using command line to diagnose network issues• Communicating with clients via email and over the phone• Customer service

Integrated Resources Institute is a non-profit organization that provides job coaching services and community integration for adults with developmental disabilities.As a job coach my main responsibilities include:• Coordinating program activities with public and community based organizations• Maintaining relationships and acting as a liaison to program stakeholders.• Providing client centered counseling on professional/ social skills for the work place• Training new job coaches on individual support plans• Community integration and client advocacy• Teaching clients how to use and access public resources/technology• Research available job opportunities and establish a consistent work schedule• Assisting clients with resumes

• Researched methods in autism spectrum development plans• Applied research methods in client interactions and interview sessions• Processed required county documentation and participated in client annual meetings• Ensured accuracy of progress reports• Maintained and ensured the confidentiality of all client files and information

• Performed Customer service• Organized incoming inventory• Stocked merchandise • Promoted sale opportunities