 Assisted customers with technical issues, inquiries, and problem resolution via phone, email, or chat. Maintained a high customer satisfaction rating through effective communication and problem-solving. Demonstrated proficiency in troubleshooting hardware and software issues for a range of products or systems. Installed, configured, and maintained software and hardware components, ensuring optimal performance. Managed and prioritized a high volume of support tickets, ensuring timely resolution and meeting service level agreements (SLAs). Documented all customer interactions and solutions in a clear and organized manner. Conducted remote troubleshooting sessions to resolve technical issues, reducing the need for on-site visits and saving time and resources. Maintained up-to-date knowledge of company products and services, allowing for accurate and efficient support delivery. Provided training and guidance to customers on product usage and best practices. Collaborated with cross-functional teams, including engineers and developers, to escalate and resolve complex technical issues. Participated in knowledge sharing sessions to enhance team expertise. Identified root causes of technical problems and implemented effective solutions, reducing recurring issues. Adapted to new challenges and technologies quickly, staying ahead of industry trends. Successfully handled multiple customer inquiries simultaneously, maintaining a high level of efficiency. Actively sought feedback from customers to improve service delivery. Demonstrated strong interpersonal and communication skills, building rapport with customers and colleagues. Remained patient and empathetic when dealing with frustrated or upset customers.

It's a great opportunity working for the growth and development of the community.

An opportunity of working with AMP was super amazing. A great place to upskill yourself. I learned a lot throughout the journey. Thank you AMP.

Working as a professional service engineer, It was a great opportunity to utilize my software skills. I worked on Citrix. I learnt a lot of thing as a service engineer. I am greatly thankful to DXC Technology.

I had a great time being a member of the team IPRIMED. It was a fantastic experience, and I was able to hone my skills while learning a few new ones. I'd like to thank my instructors #Zaid Sir for twisting and pulling my thoughts in unexpected directions while encouraging me to find the answers I needed.