Layla M. Email & Phone Number

Washington, DC, US

Tysons Corner, Virginia, United States

Tysons Corner, Virginia, United States

Dulles, Virginia, United States

• Greeted passengers and provided boarding instructions.
• Collected baggage charges and accepted baggage for check-in.
• Managed gate, ramp and cabin services for each flight.
• Utilized PA system to announce departures and changes to landings.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Chantilly, Virginia, United States

• Observed safety protocols to minimize accidents and spread of disease.
• Answered questions and responded to inquiries to deliver high level of service to refugees/staff members.
• Conferred with various organizations to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Guarded restricted areas to prevent unauthorized entry.Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Operated scanning equipment to keep entrance lines moving efficiently.

Norfolk, Virginia, United States

• Promoted positive company image through superior customer service experiences.
• Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
• Built relationships and personalized future client development opportunities by collecting customer data.
• Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Norfolk, Virginia, United States

• Answered inbound calls from wide range of members, welcoming callers. Displayed strong telephone etiquette, effectively handling difficult calls.
• Answered questions and informed customers of current sales and promotions.
• Handled client inquiries with exceptional professionalism and enthusiasm. Provided customer service and issue resolution to increase QA satisfaction levels.Improved service quality and increased sales by developing.