Layla M. Email & Phone Number

Washington, Dc, Us

Tysons Corner, Virginia, United States

Tysons Corner, Virginia, United States

Dulles, Virginia, United States

• Greeted passengers and provided boarding instructions.• Collected baggage charges and accepted baggage for check-in. • Managed gate, ramp and cabin services for each flight.• Utilized PA system to announce departures and changes to landings. • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Chantilly, Virginia, United States

• Observed safety protocols to minimize accidents and spread of disease. • Answered questions and responded to inquiries to deliver high level of service to refugees/staff members.• Conferred with various organizations to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Guarded restricted areas to prevent unauthorized entry.Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.• Operated scanning equipment to keep entrance lines moving efficiently.

Norfolk, Virginia, United States

• Promoted positive company image through superior customer service experiences.• Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.• Built relationships and personalized future client development opportunities by collecting customer data.• Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.• Operated cash register, collected payments and provided accurate change. • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.• Helped customers find specific products, answered questions and offered product advice.• Worked closely with front-end staff to assist customers.• Accepted cash and credit card payments, issued receipts and provided change.• Trained new team members in cash register operation, stock procedures and customer services.• Helped with purchases, locating items and signing up for rewards programs.

Norfolk, Virginia, United States

• Answered inbound calls from wide range of members, welcoming callers. Displayed strong telephone etiquette, effectively handling difficult calls.• Answered questions and informed customers of current sales and promotions.• Handled client inquiries with exceptional professionalism and enthusiasm. Provided customer service and issue resolution to increase QA satisfaction levels.Improved service quality and increased sales by developing strong knowledge of company's products and services.