✔ Luis Miguel A. Email & Phone Number

New York, Ny, Us

Country Manager for Spain, Portugal, and Israel. Aiming to help companies to build a true omnichannel experience for their customers. Leading and leaning from a team of amazing professionals that support companies to reach their business goals though a better CX. As the only unified Customer eXperience Management platform (that's why our symbol at NYSE is CXM!), Sprinklr helps the world's biggest companies to truly understand the whole voice of the customer though a mix of Customer Experience Artificial Intelligence and GenAI. Customers of all generations demand a great and real-time. personalized experience, and that's why I've joined an amazing team and company... To support every company to build THOSE experiences that their customers demand and DESERVE, improving every single interaction between brands and customers. Incredible team, amazing technology, inspiring vision. #sprinklr 🚀

Pleasanton, California, Us

I helped the biggest organizations to discover what are they leaving behind when they are not focusing on Customer Experience. Linking Financial metrics (like churn or cost reduction) to satisfaction helps to understand that CX is not a nice to have but a must-have that drives business outcomes. I also supported all other lines of business and the "Sales Extended Team" such as Marketing, Channel, Customer success... Because bringing a team from 3 to 77 people takes more than just doing your job.

Barcelona, Barcelona, Es

Orchestrating, organizing, fine-tuning. As the Sales General Director, I was in charge of the growth and international expansion of the company. Reporting to the CEO, I led both Demand Generation and, Field Sales, and presales to empower my team to communicate the advantages of our product to companies with a sizeable team in the field. Bringing innovation both in technology and strategy, sizing and coaching the team, finding the right verticals, and finding the right people. It felt exhausting (sometimes), but it felt awesome (always).

Arlington, Va, Us

Sales Director for the EMEA region. Based in London and working with some of the biggest companies in Europe. Defining different strategies in each of the countries, finding new ways for the team to engage with decision-makers, and understanding the differences between selling into the US VS selling into EMEA are some of the priorities I had when I was there.I became an expert in moving different people from different departments to achieve the only goal of making Opower the "standard de facto" for the companies to communicate with its customers.

Austin, Texas, Us

Improving customer’s business and IT infrastructure of East and South African countries through Oracle solutions.As the Territory Manager for the African Transition Cluster, I was Managing some of the most challenging territories of Africa (7 countries in total). Coordinating the team in the field with the Business Developers and some other roles was part of my daily responsibilities.In addition to my daily tasks, I became the main speaker about Social Selling in Oracle UAE, giving talks about how to increase sales and contacts through social networks.

Santa Clara, California, Us

Account Manager of the biggest Government and huge companies (IBEX 35) like Renfe, Agbar, Iberia or DHL. I also developed a very strong relationship with all Intel Partners. Guiding the customers over our portfolio and solutions and helping them to understand why Intel is the choice they need was my mission. My numbers all along this experience were far over my target, overachieving every single quarter.In addition to the usual tasks of an Account Manager, I used to participate in technology roundtables, I spoke in technical presentations of Intel solutions, and I built competitive analysis. You can find below some of the events I participated in. RESULTS: Average of 135% of the target between 2009 and 2011

Madrid, Es

Sales team selection and training, big accounts management, marketing planning, leading and optimization of sales team, negotiation and conclusion of international business transactions, competitor analysis, and company´s DAFO analysis. Besides sales management, I have created and developed the corporate WEB page and have also collaborated with the procurement department of the company.RESULTS: €250.000 sold to Today Technologies, historical record in the company in only one deal.201% of target in 2008, 74% of total company sales.

Selection, organization, leadership and training of a 10 people sales team. Monthly, quarterly and yearly costs planning and assessment. Competitor analysis. Supervision, opening and keeping of key accounts.RESULTS:104% of target in 2006 – 2007 campaign.

Istanbul, Beykoz, Tr

Direct Computer equipment selling to large companies and private customers. Organization and optimization of different areas of the shop. Permanently stock auditing and regular accounts closing.