Loukia Maligoura Email & Phone Number

Kallithéa, Attiki, Greece

Greece

- Daily communication with international clients (state government owned and private sector Lotteries)- Business Processes Analysis and Requirements gathering through document analysis, interviews, workshop sessions and workflow analysis.- Client engagement to gather software requirements, business rules/logic and ensure alignment with development teams- Scope negotiation and finalization- GAP Analysis, decision making on Product Roadmap items- Translation of stakeholders’… Show more - Daily communication with international clients (state government owned and private sector Lotteries)- Business Processes Analysis and Requirements gathering through document analysis, interviews, workshop sessions and workflow analysis.- Client engagement to gather software requirements, business rules/logic and ensure alignment with development teams- Scope negotiation and finalization- GAP Analysis, decision making on Product Roadmap items- Translation of stakeholders’ requirements into tangible deliverables (Functional Requirements, Use Cases, User Stories, Product Stories) Show less

Greece

- Participation in working groups to collect business needs technical specifications and system requirements. - Translating business needs into technical specifications and participating in the formulation and execution of technical solutions so that the technical implementation meets the real needs. - Analysis of specifications, business processes, workflows, operational activities and organizational structures to ensure the completeness and quality of the final solution. - Support… Show more - Participation in working groups to collect business needs technical specifications and system requirements. - Translating business needs into technical specifications and participating in the formulation and execution of technical solutions so that the technical implementation meets the real needs. - Analysis of specifications, business processes, workflows, operational activities and organizational structures to ensure the completeness and quality of the final solution. - Support project management and team co-ordination to deliver cross-section projects on time. - Performing a proper functioning test in collaboration with end users and technical teams to ensure the quality of the solutions. - Identify process gaps, provide suggestions for improvement, and set up new procedures. - Reporting of Quality Indicators for EETT (HELLENIC TELECOMMUNICATIONS & POST COMMISSION). Show less

Athens

- Analyze business problems and translate business requirements into workable solutions. - Capture marketing business requirements for Paytv project, analyze and develop them.- Reporting of Quality Indicators for EETT (HELLENIC TELECOMMUNICATIONS & POST COMMISSION).- Plan, conduct and monitor testing to ensure finished product quality.- Assure the reliability and consistency of production by checking processes and final output

Athens

Fully Controls, Co-Ordinates with all departments and internally and Reports the Delivery of assigned Broadband and Paytv Projects. Ensures full risk and implementation analysis, tracks delivery schedules and updates all project stakeholders on project milestones. Ensures Priorities in collaboration with the Director and Marketing/Sales/Technical/IT departments, manages relevant priorities. Reporting of Quality Indicators for EETT (HELLENIC TELECOMMUNICATIONS & POST… Show more Fully Controls, Co-Ordinates with all departments and internally and Reports the Delivery of assigned Broadband and Paytv Projects. Ensures full risk and implementation analysis, tracks delivery schedules and updates all project stakeholders on project milestones. Ensures Priorities in collaboration with the Director and Marketing/Sales/Technical/IT departments, manages relevant priorities. Reporting of Quality Indicators for EETT (HELLENIC TELECOMMUNICATIONS & POST COMMISSION). Show less

Athens

-Reporting of department productivity-Efficiency rating (agents and supervisors)-Interview candidates.-Supervision for the proper operation of technical support department-Collaboration with the responsible departments aiming at the resolution of mass problems

Athens

-Handling unsatisfied customers-Supervision for the proper operation of technical support department-Provision solutions to technical staff for individualization customer problems

Athens

Ag. Paraskevi

- Provide installation, implementation, administration, support and network security. - Installing software or hardware and perform maintenance.

Olympic Family Hotels Athens, Heraklion Crete

technical and V.I.P. support during the Olympic and Paralympic Games

Athens, Greece

- Installing software, demonstrating its usage and troubleshooting when users are faced with problems. - Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary.

Athens, Greece

- Handling and entry customer’s contracts.

Executive Mba, Business Administration And Management, General

The Quest mini-MBA

It Technician, It Technician

Education record

Activities and Societies: chorus, basketball team

Lower Level, Classical Guitar, 9/10

Education record