Luis Malpica Email & Phone Number

Mexico

Manage the scope of IT projects by planning, organizing, directing, controlling, and coordinating the acquisition, development, maintenance, and support projects within a €1M Budget for the LATAM region. Lead the team for integration operations of 2,200 users in an AD/Windows environment. Apply an expertise in administration, and security by acting as a strategist and visionary for IT solutions for high performance and efficiency. Admin for AD/Servers/Firewalls/VPN/VMware● Installation, Migration & Testing: Successfully integrate networked, stand-alone computing, and associated hardware/software; oversaw server refreshes of test environments for application and process scheduler.● Systems Support: Improve 3rd party support by tracking and controlling the incident management tool. Gather requirements to accurately troubleshoot and resolve issues and support (PRTG). ● Release Management: Orchestrate complex system deployments using tools to improve network connectivity speed and reliability throughout the organization’s LAN/WAN/inter-intranet infrastructure.● Cost Reductions: Leverage strong technical abilities and familiarity in the latest technologies to recommend cost effective and efficient IT system structure design enhancements for deployment. ● Project Management: Manage complex systems, software, applications, storage, and security projects by leading the team in following the path of action items for on-time delivery while providing life cycle support.Sample Projects:● Implemented a virtual environment with VMware for the Americas HUB including: VCenter appliance, File server, Local accounting application server, SQL Database, and KACE environment.● Installed in 15+ offices abroad, overseeing network, security, communication, and computing equipment to upgrade or open new business units.● Identified problems in AD with Microsoft’s RAP tool reducing to zero, 55 critical problems and to minimize 158 high, 170+ medium, 90+ problems.

Built the IT department from scratch and implemented a Windows forest and domain with 20 users, resulting in faster resolution of IT issues and improved performance due to minimal downtime. Managed two Employees across ICT projects including installations, troubleshooting, migrations, upgrades, and support activities.● IT Due Diligence: Created new policies and procedures that increased end-user satisfaction. Rolled out new software, systems, and storage solutions while ensuring minimal downtime in operations.● Team Leadership: Served as a technical resource, providing IT solutions, right-fit infrastructure, vendor/inventory management, and management of assets. ● Risk Mitigation: Circumvented risk with management of network security using a bottom-up approach for testing, detection, assessment, and control of security/permissions● Change Integration: Replaced analog central telephone system with VoIP technology, reducing in a 70% the communication costs.● Continuous Improvement: Consulted on how to improve customer service and IT support in meetings and reviews using Key Performance Indicators (KPI) to gauge progress

Master'S Degree, Computer And Information Systems Security

Bachelor'S Degree, Electronics And Communications Engineering