L. Mark Mitchell Email & Phone Number

Sarasota, Florida, Internet

DigitalOcean is the fastest growing cloud infrastructure provider for developers, and are now the 2nd largest hosting provider in the world. We concentrate on providing software developers and startups with a fantastic user experience to empower them to build and scale web applications.We're working with over 600,000 developers, and have deployed over 8M droplets, to have raised $123M. Customize your own applications with us. You’re the coder.

Sarasota, Florida Area

*Created sales proposals in the form of the "Quote Calculator" tool for clients & partners. Provided support throughout the entire sales cycle.*Worked closely with other departments, (Presale Engineering, Accounting, OrderCommencement, Account Services, Professional Services, Finance, Billing as well asDistribution/Fulfillment) to ensure all aspects of the proposal has been satisfied to companyspecification. *Scheduled conference calls between myself, partners, Presale Engineers, RCRs and customers to troubleshoot logistical, technical, Sales and telephony issue that may arise.*Responsible for providing support with the escalation process of presales issues while ensuringthat the partner and customer's needs are met. Provided support on the Quote Calculator salestool for partners as well as customized technical orders.*Monitored and assisted new partners before, during and after “Dealer/Channel Partner Training”. Performed post training to assist new partners with their first couples of sales.*Assisted the RCR-Regional Channel Representatives out in the field with cultivating newchannel partners as well as seasoned partners in an effort to provide all criteria requested by theircustomers on new and existing proposals.

*Duties include the supervision of a team of 50 plus agents and trainers.*Responsible for the day-to-day operations along with planning and implementing activities to achieve organizational and client objectives. *Provided support to the team, create reports and business correspondence while making suggestions for quality assurance improvements. *Possess the ability to present weekly reports to upper management, client and the team via Microsoft Office and related software. *Interpreted various technical reports, instructions as well as new policies and procedures along with motivating the team while monitoring overall performance. *Other duties include providing technical support over multiple lines of business.