Lisa Martens Email & Phone Number

Australia

Melbourne, Australia

• Responsible for the implementation of Tennis Australia’s ticketing and membership strategies for the Australian Open, Australian Open Series, Davis Cup, Fed Cup and other Tennis Australia events.
• Maintain strong working relationships with ticketing company, venue representatives and Tournament directors/Event Directors of the AO, AO Series and other TA Events.
• Collate and confirm all internal and external stakeholder ticketing requirements.
• Management of Event Builds… Show more
• Management of Event Builds, allocations and holds across all events.
• Monitor sales across all events and provide associated reports.

Rod Laver Arena

• Accountability for all elements of event delivery with a focus on delivering a world class experience for all clients and guests.
• Responsibility for the development and implementation of a Mystery Shopper program at Rod Laver Arena.
• Mapping of the Customer Journey at Melbourne Park and identifying areas for improvement.
• Delivering Customer Service training to casual event delivery staff with a view to improving the Guest Experience across all venues.
• Working closely with… Show more
• Working closely with Delaware North retail catering operations in the planning and delivery of retail catering operations to ensure anticipated revenue is achieved.

• Senior Event Manager for the Arenas Team, responsible for the effective planning and delivery of concerts and events in Rod Laver Arena and Hisense Arena, and a member of the Event Management Team delivering the.
• Successfully managed a team of five Event Managers working in two Arenas
• Significant event management experience including multiple Australian Open Tennis Tournaments and high risk overnight dance party events.
• Coaching, developing and training of… Show more
• Coaching, developing and training of Melbourne Park’s casual event delivery team of over 600 Event Security and Patron Services team members.
• Successfully manage relationships and communications with key contractors.

• Managed a team of two full time staff, and two casual staff, including training, development and performance management.
• Managed the ticketing operations for all ticketed events in M&OP venues, acting as the primary point of contact for the Hirer and all internal and external ticketing stakeholders.
• Worked closely with the Australian Open Ticketing Manager to facilitate the ticketing requirements for their event and assist them to achieve their Ticketing outcomes.
• Worked… Show more
• Worked effectively with all internal departments to ensure the effective ticketing and delivery of events according to venue plans and seating configurations.
• Liaise with Hirers to determine seating layouts and provide advice and guidance on all elements of ticketing for their event, including pricing and event builds, management of seat holds and releases, sales strategies.

• Managed and coordinated the daily operations of the team of Customer Service Officers including briefings, rostering, training, and performance management.
• Updated and maintained the internal ticketing system with all events for public sale (including internet sales) as well as organising tickets for private hirers.
• Provided on-going training to staff to ensure competency with the ticketing system, a thorough knowledge of event operations, and the provision of excellent customer… Show more
• Provided on-going training to staff to ensure competency with the ticketing system, a thorough knowledge of event operations, and the provision of excellent customer service.
• Administered all aspects of Box Office reconciliation and financial reporting for events.
• Devised daily rosters for an on-going schedule of events and cinema screenings, ensuring staffing levels satisfied the needs of customers and visitors, whilst adhering to budget requirements. Show less

Diploma Of Tourism Management

Diploma Of Graphic Art And Design