Lynn Mayo Email & Phone Number

Manage the daily operations of a profitable 360 -seat customer contact bilingual centre to ensure that all quality, efficiency and productivity standards and targets are met. Analyse key business drivers to identify opportunities and manage risks to company finiancial performace •People management; foster a collaborative environment which focuses on team member engagement to promote accountability* Able to lead, motivate groups either in person or virtually,provide direction and leadership to Managers and frontline team mambers* Capacity to quickly understand customer business context and requirements and execute key operational improvements to enhance end to end customer experience* Communicate and implement the strategic direction developed by the leadership team* Implement processes and procedures that meet the needs of partners and clients and can be efficiently supported by team mambers * Analyse appropriate performance objectives and mesures and make recommendations on opportunities or solutions to increase operational excellence and cost effectiveness* Experience in team building, management and contract negotiation& Collective Agreements* Excellent interpersonal communication skills (Oral & Written), capacity to work effectively with others* Implement and sustain a high performance service culture consistent with the stratigic direction* Monitor work plans and budget* Ability to learn new Client requirements/role in short period of time and apply them with ease and effectiveness* Highly regarded & respected by Peers and Colleagues as a Team Player and Strong Contributor* Fluent in English, French & SpanishSpecialties: Project implementation

Listed skills include Call Centers, Management, Team Building, Team Leadership, and 33 others.

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  Quebec High School