As the Director of Operations at RESITEK, I oversee daily operations, optimize service delivery, and drive strategic initiatives to ensure we exceed client expectations. My role involves strategy development and day-to-day oversight to maintain our commitment to small businesses and ensure we provide expert-level IT service, cybersecurity, and proactive solutions. I work closely with clients and team members, always aiming to enhance our offerings, exceed expectations, and keep our operational standards high in a rapidly evolving field.

As a Project Manager in Operations, my role was focused on enhancing the customer experience and optimizing store-level efficiency for online orders. I oversaw the development of technology solutions with the goal of improving the online order placement process for clients and streamlining order fulfillment within the store. One notable example of my work was the successful implementation of pickup lockers within the store, providing customers with a convenient and efficient way to collect their online orders. My responsibilities included project planning, coordination, and execution to ensure these innovative solutions were integrated seamlessly, ultimately enhancing the overall shopping experience and operational efficiency.

Responsible for planning and overseeing all aspects of the project assigned, as well as ensuring a strong client relationship.

As a Project Manager at McKesson Canada, encompassing well-known banners such as Proxim, Uniprix, IDA, Medicine Shoppe, Guardian, and Remedy'sRx, my primary responsibility was to lead and coordinate the development of web and mobile solutions designed to enhance the client experience and boost efficiency in prescription-related processes. This included overseeing the creation and implementation of tools like a patient portal and a medication synchronization platform, specifically designed for patients with chronic illnesses. These solutions aimed to streamline the prescription renewal process for clients while also improving the workflow for pharmacists within the pharmacy chain, ultimately enhancing customer satisfaction and operational effectiveness.

Responsible for the development and implementation of marketing technology solutions on a national level. Projects include the development and promotion of a CRM solution (LexisNexis InterAction) as well as the integration of a marketing communications solution (Vuture Vx).

Responsible for the implementation of a CRM solution (LexisNexis InterAction) on a national level and overseeing project resources.

Responsible for coordinating internal client events (selecting venues, determining the cost, arranging event services and monitoring client approval).