- Overall accountability and management for an area remit of c.25,000 residents. I introduced a new communications initiative to secure significant assurance to locals in the matter of crime and repeat offending in the area. I built and maintained resilient relationships with key partners including local councillors, MPs and other heads of community organisations. Working in partnership on this complex and particular field, I advised on safety issues and appropriately shared information to mutual benefit.- Successfully managed the demand of an area consisting of 25k residents, I held direct management for the implementation of regular engagement meetings including councillors; all strong and concerned characters, all area outstanding crime including all local intelligence. I exercised exceptional diplomacy and determination to manage their longer-term issues, ensuring the highest level of service was delivered. - I improved post incident response for the public by securing a broader understanding, providing open insight days for persons wanting to attend and share concern to overcome previous issues and provide continuity for future, improved management/review.

Headed up and executed an ever-changing operational plan to run and grow a successful fleet/transportation business. 2 Direct reports and a network of 7 management trainees, oversaw and responsible for over £1M of assets, employee development, P&L, budget, logistics, growth and external accounts, rota, and general management. List is not exhaustive.

*Negotiating contractual terms for new business acquisitions.*Responsible for direct assistance to the operational area within the underwriting and commercial sector. *Acting as a point of contact for other underwriters when required.*Headed up projects to improve on third party relationships directly with suppliers. E.g. 2016 - led a new communication scheme, Saving £100k on annual budget. *Reporting on sensitive information, cases and making further investigations where applicable.*Optimising departmental efficiency for increased revenue and productivity.*providing technical assistance to other areas within the business concerning ongoing investigations.

My responsibilities include risk assessment and control, analysis of large amounts of data and continuous new idea implementation.* To deal effectively with all new business, Mid-Term and renewal clients whose policy requires manual intervention due to referral.* Optimisation of departmental efficiency via resource tools and development projects. * Handling of customer referrals generated via a variety of channels and reports.* Liaising and nigotiating with third parties and other underwriters to ensure the best outcomes possible for the business. * Proactively reducing the amount paid for advisor errors via policy audit and investigations. * To maintain accurate, up to date records of underwriting activity and decisions that are made on behalf of Saga plc. * Identifying trends in referral reasons and feeding back to advisors for improvement.* Being methodical at all times inline with internal abilities at hand to make accurate decisions. * Consistently identifying new business proposed to the business and controlling the associated risks according to company guidelines and regulatory requirements.