Transferred from the Dalton Police Department to the City IT Department to service all of it's departments. This includes the Dalton Police Department. Duties from the Dalton Police Department were fully retained.• Manage IT needs for the entire city• Manage Spiceworks help desk by resolving, assigning, and assisting• Physically and remotely support approximately 9 departments, 310 users, and 900 devices at 20 locations• Use Exchange to create and manage accounts• Duties include all previous Police Department titles, but encompassing all city departments

• Manage IT needs for the department• Project Manager• Assist local/state/federal government agencies with cross-departmental objectives• Direct work flow to two Technician and trained three interns• Certified Spillman Application Administrator, the Records Management System of the department• Duties include those of the Technician

• Manage work flow using help desk software• Deploy client systems, hardware, and software• Setup domain users, roaming profiles, and user privileges via Active Directory• Provide technical support to users through troubleshooting methods, training, and creating/researching technical documents for users• Maintain, update, and upgrade user systems• Maintain door access and video surveillance systems• Test software for functionality• Assist City IT Director with the following services: maintain servers in virtual and physical environments, system backups, troubleshooting network issues• Maintain land line and smart phones (Android and iOS), data cards, and VPN• Work with multiple divisions and agencies to accomplish common goals• Maintain an active inventory for equipment and licenses • Manage state issued licenses for access to the Georgia Crime Information Center’s (GCIC) databaseProjects as an MIS Technician include the following:• Being the first city department to incorporate a domain controller and utilize active directory.• Upgrading mobile connections from 14.4 kbps radio modems in patrol car laptops to a faster 1xRTT, 3G, and 4G connections with VPN access.• Installation of electronic citation software that reduced call times for officers and made them more available for new calls.• Upgrading the following systems: door security (twice), video surveillance (twice), and time keeping systems (twice).• Researching and replacing an outdated records management system.• Updating policies and procedures involving the use of technology.

The Art Department of Gold Bond Inc. includes three sub-departments: typesetters (graphic artist), proofreaders, and art related customer service. This department was one of the more computer focused departments. I was trained on the job to work with Adobe design programs and Macintosh computers. I was hired to this position so that this department could have a dedicated IT Technician, thus making the IT Department available to handle other issues. My responsibilities included: Assist the supervisor with work flow, prioritize rush and expensive orders, maintain the Macintosh typesetter computers and the customer service PCs, maintained the printers/fax machines/film printers, maintained scanners, retrieved archived artwork for reorders, reordered supplies, signed off on expensive orders, proofread orders, typeset orders, prepared work for the next shift, occasionally supervised the next shift, worked with other departments to resolve issues, assisted employees with work-related issues, managed time cards, and ordered die-cuts for specialty printing.

My responsibilities included: assisting customers with purchases, maintaining the health of the plant life, positioning product, accepting deliveries from suppliers, restocking other departments, purchasing plants directly from vendors based on seasonal trends, and assisting in other departments as needed.

Data Conversion Operators view images of mail that the automated scanners systems cannot read and manually enter the address into the system. This allows the mail to get to its location quicker.

I upgraded the old cash register systems to a new computer-based point of sale system. This allowed the company to monitor inventory, work digitally with the general ledger work, save money with better credit/debit card technology, and train cashiers quickly. The installation included: researching available systems that were focused on garden centers, visiting trade shows, participating in demonstrations, software/hardware installation, training employees, and assisting owners with utilization of the system. The system had four computer registers and one server. Backups were made to tape nightly. I was on call for technical support during business hours.My other responsibilities included: opening the store, assisting customers with purchases, maintaining the health of the plant life, positioning product, accepting deliveries from suppliers, delivering shipments to customers, and assisting ownership with purchasing decisions.I was promoted from a manual labor position in 2000. From 2000 - 2001 I worked in Tree and Shrub Sales. From 2001 - 2003. I worked as an Assistant Manager of Trees and Shrubs and incorporated my IT skills to support the nursery.