Lynn Mcclelland Email & Phone Number

Joined HCT Group to lead a turnaround when the business struggled after a period of rapid growth and acquisitions, working closely with the Board and investors. As the largest transport social enterprise in the world, HCT Group ran a wide range of commercial bus contracts including TfL routes in London and operations in Yorkshire, Bristol and the Channel.

Romford, England, GB

Provided support for Trust staff on catering, wellbeing, sourcing PPE, and managing public donations

London, Heathrow, GB

Responsible for global cargo operation, combining capacity of all airlines in IAG (BA, Iberia, Aer Lingus, Vueling & Level) to handle 1.4bn tonnes of cargo annually, leading a team of 2000 in 184 stations.- Restructured operation into one global team, to optimise performance and delivery into main hubs to improve customer experience and drive efficiency.

London, Heathrow, GB

Responsible for UK and Ireland operation, before moving to run global IAG Cargo operation.

Middlesex, GB

Led move of entire BA operation to South Terminal at Gatwick, which is the busiest single runway airport in the world. This involved planning for the move of all passenger areas, offices, engineering facilities, and all logistics for both colleagues and passengers, while ensuring no disruption to the operation.~ Developed a plan to achieve phased move in.

Middlesex, GB

Appointed to lead significant change in food and beverage product for British Airways, developed food and beverage strategy to increase customer satisfaction by 8-12% while reducing back office costs and driving strategic negotiations with suppliers~ Renegotiated all supplier contracts globally, to drive cost competitiveness and customer choice to achieve.

London, GB

Founded after the 2008 recession, Frugalcrew was a shopping discount website, improving customer experience and using affiliate marketing to drive revenue. We later transitioned to a B2B model, selling to other websites on a revenue share basis.~ Negotiated agreements with 2000+ retailers, obtaining exclusives from top retailers for Frugalcrew users~.

Paris - La Défense, FR

MD appointed to lead private equity turnaround of contract catering division (B2B sales of food and hospitality services) with team of 7,000 people across 550 sites in the UK.~ Improved EBIT performance by 24%, focusing on client profitability and operational performance. Improved debt metrics by 28%, driving operational improvement~ Improved sales.

Norwalk, CT, US

Managing Director of GE Capital UK leasing business with team of 370 people, responsible for growth in asset portfolio ($1bn+) operational efficiency, team leadership and business development. ~ Business comprised of five acquisitions made over last 5-12 years, still needed full integration and adoption of GE model~ Repositioned business in marketplace.

Boston, MA, US

Responsible for driving commercial excellence strategy across all GE businesses in Europe with huge focus on Lean and its adoption across the company. Appointed as Lean Leader for Europe.~ Drove Lean Transformation initiatives across GE businesses, streamlining processes and reducing process times to create capacity for additional growth. Used extensive.

Middlesex, GB

Managed a team of 15 account managers with portfolio of 40 large corporate accounts. Involvement in all aspects of all B2B commercial strategy: pricing, distribution, marketing, and scheduling.

Middlesex, GB

Responsible for all country operations, focussing on building sales and increasing profitability in emerging market.

Middlesex, GB

Joined BA on general management graduate scheme, worked on BA/AA alliance and distribution for Central and Eastern Europe.

Master Of Business Administration - Mba

Ma In European Politics And Administration

B.Sc In Management And Systems (Awarded 2.1)