Lauren Mcillfaterick Email & Phone Number

Beachburg, On, Ca

The SMART Accreditation Program is a flexible mechanism that translates best practices in program development, delivery and improvement, and outcomes measurement into a defined set of criteria which can be used as a benchmark for tourism-related programs. Through a simple self-evaluation process and formalized third party review, programs are assessed within a standardized framework based on the evidence provided. When baseline criteria are met, programs are accredited as SMART Programs. When additional criteria are met, programs are accredited as SMART+ Premium Programs.

Pembroke, Ontario

• Build strong relationships with OVTA members via online and offline communications, including newsletters, social media, on site visits and participation in industry events • Coordinate communication to the membership; manage mailing list of over 300 subscribers, create and distribute monthly newsletter• Responsible for membership services, including coordinating the annual membership renewal and recruitment campaign and handling incoming membership requests• Plan and manage and organize all aspects of membership events, including annual Tourism Conference and AGM• Develop and execute communications strategy with goal to increase support for the local tourism industry• Write speeches for municipal government officials and Board of Directors• Assist with the design, editing and publication of the annual Road Map• Develop content and update website daily• Implement countywide training and operating systems for all Visitor Information Centres• Develop and facilitate workshops on Customer Service, Experiential Tourism, Social Media• Coordinate the bulk mailing of OVTA promotional materials • Translate official documents from English to French; provide support to French members and visitors

• Aided in the development and maintenance of the OVWRC's social media strategy and presence• Developed and facilitated Customer Service Training program• Supported French employees to complete annual skills training certification• Developed bilingual outreach initiatives which resulted in increased awareness of OVWRC mandate and operations• Supported municipalities with waste diversion campaigns and education• Planned and oversaw all aspects of the development of OVWRC’s educational garden which won the best “Promotion and Education Tool” from the Recycling Council of Ontario, 2008• Presented on the importance of waste diversion and sustainability at schools, conferences and local events

Vancouver, University Of British Columbia

• Transcribed and distributed weekly Board meeting minutes• Headed hiring committee developed to fill 10 board member positions• Recruited, trained and supervised a diverse staff of volunteers• Fostered partnerships between Sprouts and local Not-For-Profit organizations

Pembroke, Ontario

• Empowered and uplifted women by helping them find clothes that made them feel beautiful• Built loyal customer base• Consistently surpassed personal selling targets

Maberly, Ontario

Bachelor'S Degree, Canadian Studies

Training And Facilitation Excellence, Adult Learning

Diploma, Women'S Studies