Laderica Mcnairy Email & Phone Number

Dallas, Tx, Us

United States

responsible for the completion of various projects related to Billing, Trust, Privacy, and Compliance and maintaining partner relationships via the completion of necessary service and subscription renewals

United States

•Created a 70 page manual to bolster our Member Support Team, that led to a marked increase in the MSAT/CSAT KPI•Worked in conjunction with various teams to revamp our Member Support Interactions processes and verbiage, with extensive options from first contact to resolution•Interfaced with cross-functional teams to assess Member Support needs and helped deliver solutions•Recruited to provide advice and measure efficiency in several projects to gauge efficacy and opportunities for improvement within the organization•Facilitated interim training with new hires assigned to the same team, and served as an organization-wide point of reference for further assistance to over 1300 team members•Diagnosed and resolved hardware and software issues related to various connected fitness units•Used clear and concise communication with members in written and verbal correspondence to explain, troubleshoot, and resolve technical issues•Modeled best practices and procedures via shadowing for incoming team members•Acknowledged in an international business meeting with over 1500 attendees for exemplary memberinteraction and performance, thrice

Dallas/Fort Worth Area

•Trained over 60 associates in various admissions protocols during my tenure and created new programming/content for the attraction •Increased partner sales by 200% and created a VIP experience for select clients•Authored a 2 comprehensive SOPs for admissions processes•Chaired the platform migration between Point of Sales systems•Interviewed applicants and assessed fit for the admissions line of business•Recipient of various awards for performance, receiving Ambassador of the Quarter twice within the first year of employ

Dallas/Fort Worth Area

•Scheduled of patients of various backgrounds and cognitive states for evaluation•Acted as a liaison in the collection of payments for servicesrendered, through the HHSC•Administered and score psychometric evaluations (WRAT,WMS, WISC, etc.) under direct supervision•Adequately cross-referenced cognitive symptoms against DSM-5 criteria•Assisted with lectures and informational meetings off-site•Updated filing and storage of patients' information according to HIPAAcompliance standards•Was responsible for inventory of testing materials and subsequentordering•Maintained Organization and cleanliness of office space•Recorded accurate and detailed notes of patients' visits for accurate and comprehensive patience files

Dallas, Texas, United States

•Planned and Organized weekly lessons for students in all subjects (English, Writing, Science,World Studies, and Mathematics)•Cultivated and maintained a positive rapport with parents•Implemented electronic grade book technology, which was later adopted campus-wide•Designed a rigorous growth plan that was specific to address each of my students differing needs, which resulted in academic growth from low-performing based on the national average, to performing well above the national average for their grade level

Birmingham, Alabama, United States

•Co-researcher of the cca-1 gene and its role in the transition zone of primary cilia via the C. elegans model•Accurately recorded and interpreted experimental data, and summarized findings•Operated Specialized equipment, such as the electron microscope, injecting microscope, centrifuge, and autoclave•Independently planned, organized, and executed assays and experiments; kept detailed notes of results and findings•Proctored scientific meetings•Interpreted research findings and summarized data into reports•Extracted DNA and genotyped samples via SNP technology •Assisted lab manager with inventory and ordering supplies for the lab•Assisted lab manager with the preparation of stock solutions for the lab•Attended Industry conferences to broaden knowledge, presented at ABRCMS 2012 in San Jose

Masters Of Science, Applied Cognition And Neuroscience

Education record

Activities and Societies: BGSA (Black Graduate Student Association) PREP Scholars Post-Baccalaureate ProgramAs a member of the PREP.

B.S. Biology Minor Chemistry, Biology

Activities and Societies: Alpha Chi National Honor Society Beta Kappa Chi National Honor Society National Institutes of Science Honor.