Logan Dowell Email & Phone Number

• Develops training programs to enable over 900 employees annually.
• Handles all department admin work in LMS.
• Ensures the training program complies with federal regulations, along with DoD and IOSA standards.
• Produces and maintains learning media such as videos and interactive training.
• Leverages Canva to build a monthly recurring newsletter that communicates the required compliance articles.

• Wrote quarterly, monthly, bi-weekly and weekly publications as managing editor.
• Established budgets and guidelines for the printing of association publications.
• Liaison between company and all media by preparing communication materials.
• Researched and wrote articles on behalf of the association for various external publications.
• Orchestrated monthly events, including promotion, program development, registration, tabletop displays, meal planning and onsite logistics.

Indianapolis, Indiana, United States

• Created and maintained customer relationships through regular communication and problem solving.
• Trained new employees on register, phone communication and crisis skills.
• Assisted customers through verbal mediation and communication.

Indianapolis, Indiana

• Demonstrated verbal communication skills by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills

Peoria, IL

Peoria, Illinois Area

• Enforce rules and regulations to ensure smooth and orderly operation of dormitory programs
• Make regular rounds to ensure that residents and areas are safe and secure
• Exhibited problem solving ability through helping residents overcome issues with roommates, classes, professors, etc.
• Provide emergency first aid and summon medical assistance when necessary through CPR and first aid certification
• Utilize teamwork skills through partnership on the floor

Greater Los Angeles Area

• Created content for all forms of social media accounts, including Twitter, Facebook & Instagram
• Responsible for making connections with other businesses that may be beneficial in the future
• Helped plan the Make a Difference campaign at a community level
• Gained written communication skills through usage of social media