Logan Dowell Email & Phone Number

• Develops training programs to enable over 900 employees annually.• Handles all department admin work in LMS.• Ensures the training program complies with federal regulations, along with DoD and IOSA standards.• Produces and maintains learning media such as videos and interactive training.• Leverages Canva to build a monthly recurring newsletter that communicates the required compliance articles.

• Wrote quarterly, monthly, bi-weekly and weekly publications as managing editor.• Established budgets and guidelines for the printing of association publications.• Liaison between company and all media by preparing communication materials.• Researched and wrote articles on behalf of the association for various external publications.• Orchestrated monthly events, including promotion, program development, registration, tabletop displays, meal planning and onsite logistics.

Indianapolis, Indiana, United States

• Created and maintained customer relationships through regular communication and problem solving.• Trained new employees on register, phone communication and crisis skills.• Assisted customers through verbal mediation and communication.

Indianapolis, Indiana

• Demonstrated verbal communication skills by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills

Peoria, Il

Peoria, Illinois Area

• Enforce rules and regulations to ensure smooth and orderly operation of dormitory programs• Make regular rounds to ensure that residents and areas are safe and secure• Exhibited problem solving ability through helping residents overcome issues with roommates, classes, professors, etc. • Provide emergency first aid and summon medical assistance when necessary through CPR and first aid certification• Utilize teamwork skills through partnership on the floor

Greater Los Angeles Area

• Created content for all forms of social media accounts, including Twitter, Facebook & Instagram• Responsible for making connections with other businesses that may be beneficial in the future• Helped plan the Make a Difference campaign at a community level • Gained written communication skills through usage of social media