Support Agent
CurrentProvide quality technical support to implemented institutions. Ensure timely communication for request resolution. Deliver first response to support requests, ensuring compliance with SLAs.Generate support reporting considering first response times and ticket resolution. Offer quality support service by respecting and treating the customer well.Coordinate, manage, and execute comprehensive request follow-up with external clients (institutions) and internal clients (different areas of uPlanner: Data Service, Product, Platform, etc).Support documentation of the support knowledge base.