Designing and building Epic EMR for multi hospital system implementation. Go Live experience in numerous hospitals with Baylor Scott & White Health.

Implementaion and Support of Epic Inpatient Orders at 3 Sisters of Charity of Leavenworth Health System Hospitals (Formerly Exempla Healthcare)

Worked Remotely 11/2006-9/2009Senior Per-Se OneStaff and OptiLink Administrator for entire 10 hospital network.o Add/Remove/Update user accounts and tweak user type profiles.o Software Updates, from Design to Production.o Organize training classes, design and develop training and documentation materials for proper use of OneStaff and OptiLink.o Deliver training classes in a classroom setting as well as remotely via web conferencing.* Co-Coordinate the implementation of the staffing and acuity system OptiLink to over 100 nursing units in 10 different hospitals.* Design and implement plan to bring individual and multiple units into self-scheduling.* Collaborate with a designated team to design, test and implement an interface between staffing (OptiLink) and time keeping (Kronos) systems.* Design QA testing for upgrades and enhancements to applications.* Work with team and managers to understand business needs prior to designing data collection model.* Closely monitor performance of applications, processes, and databases within departments. * Provide expertise in managing a database, implementing data collection activities, and analysis of data. * Troubleshoot general software problems.* Recommend audit procedures. * Assist in defining reporting requirements for the department's initiatives.* Provide guidance and training for super users and end users. * Provide ongoing in-services and conduct new employee training on application program(s) used in the department.* Assist in evaluation of proposals for data collection and business process improvement. * Plan and implement activities required for the collection and analysis of data related to departmental business needs.* Run existing queries and develop new basic queries. * Assist management in preparation of reports/documentation of data analysis relative to department functionality. * Maintain department and application specific websites within the Seton Intranet.

* Created/managed/escalated service requests for Managed Service Partners.* Maintained new property database to coordinate installation of DSL circuits.* Developed/Deployed training collateral for outsourced Technical Call Center. * Trained new call center employees on proprietary software applications.* Resolved customer billing discrepancies.* Provided Tier II technical/customer support via phone and email.* Troubleshot customer’s wired/wireless connectivity configurations.* Proactively monitored network devices to minimize customer downtime.* Assisted 1st level technicians with troubleshooting via chat interface.* Provided Tier II technical/customer support via telephone and email support to external and internal customers for issues of moderate to advanced complexity * Analyzed, diagnosed, and delivered known solutions to known complex problems * Updated Wayport Knowledge Base with the latest troubleshooting resolutions.* Developed/Deployed Call Center Standard Operating Procedures.

* Assisted customers with online ordering difficulties and system configurations.* Provided customer service resolutions for dissatisfied customers.* Utilized numerous internet applications while answering multi-line phones.* Managed database of online orders and followed through with correcting bad orders and contacting customers.

*Provided customer service and technical support via phone, e-mail and in person. * Troubleshot numerous technical platforms and applications.* Resolved authorization issues on multiple servers.* Configured hardware such as scanners, modems, network interface cards, monitors, cables and connections.* Awarded for excellent customer satisfaction rating as well as best issue resolution rating.

*Handled technical problems for customers of over 20 Internet Service Providers. * Troubleshot computer hardware and software.* Configured software applications.* Determined cause of connectivity problems for ISDN, Dial-up, and Cable connections.* Assisted lower level technicians with advanced issues.* Promoted for having excellent customer satisfaction survey results.* Provided training for entry level technical representatives.