Lisa Gicking Email & Phone Number

Greenville, Sc, Us

Greenville, South Carolina, United States

 Monitor/maintain OGC active matters (litigation, bar charges, PLI issues, EEOC charges, etc.) Maintain litigation hold tracking sheets and developed logging system to capture steps taken to locate and preserve responsive material Corporate Governance – Implemented a board portal (Nasdaq Boardvantage) that optimized the workflow of Board meetings, and moved us from paper to digitalo Program resulted in enhanced accountability and transparency, and addressed privacy concerns Maintain Firm insurance - General Liability/Property, Workers’ Comp, Automobile, Professional Liability, Cybersecurity, Employment Practices Liability/Management Liability, Crimeo Manage policy renewals processo Claims submission and trackingo Handle all RFP reviews, requests for certificates, general insurance questions Handle confidential and highly sensitive matters Monitor Service of Process papers Triage OGC workflow Point of synthesis for Board materials Responsible for maintaining Firm corporate records in our DMS Manage lateral shareholder recruiting/onboarding activity – and run equity shareholder votes State bar reporting renewals State-level annual reports to Secretary of State offices and analogous agencies Create and maintain corporate documents (minutes, resolutions, etc.)

Greenville, South Carolina Area

Project Management support for strategic, complex firm initiatives and client facing projectsCreation and maintenance of template library, thereby improving efficiencies and processIdentified and executed multiple process improvement initiatives, resulting in significant immediate and lasting resultsPoint of synthesis for Board materialsProactive support for COO and CFO, as well as their chief executivesManage meetings, travel arrangements, and special eventsCreate special event experiences, and execute on all tasksProject document management, and maintain Firm corporate records Entire lifecycle lateral shareholder recruiting/onboarding activityMaintain Firm insurance - General Liability/Property, Workers’ Comp, Automobile, Professional Liability, Cybersecurity, Employment Practices Liability/Management Liability, Crimeo Manage policy renewals processo Claims submission and trackingo Handle all RFP reviews, requests for certificates, general insurance questionsHandle confidential and highly sensitive matters

Greenville, South Carolina Area

Cass is a business process outsourcer focused on invoice processing, audit, and payment as well as related business intelligence services in the telecommunications space Created and executed a program management methodology for client implementationsEnsure all contracts are implemented within contractual obligationsActed as subject matter expert in all areasLeadership style that embraces top-down direction and upward influenceReduced average days for new client implementations from 5 months to 72 days while achieving superior client satisfaction results!

Greenville, South Carolina Area

Managed twenty-seven of our most complex telecom clients, with annual revenue of $3.5MRecognized by our VP of Sales for consistently exceeding revenue goals Provided project management/escalation support for all new client implementationsDeveloped a change control process and client template libraryCreated a BCP & DR FrameworkMy focus on process improvement in all business areas has fostered an environment of teamwork and excellence

Greenville, South Carolina Area

PropertyBoss Solutions is the leading provider of property management software systems for property and real estate association managers. Developed and executed a marketing strategy using social media, email campaigns, and direct mailMentored and provided project management support to the operations team Managed the client renewal program

Greenville, Sc

TiBA Solutions was a small information technology company that provided custom software solutions to primarily governmental clientele Guided my organization to robust high-maturity practices and improved quality processesManaged all aspects of client revenue; including project health analysis, billing, budget, and forecastDeveloped executive view dashboard reporting, project post-mortem process, and BCP & DR Plan Provided project management support on all complex projects

Greenville, South Carolina Area

CSC is a multinational corporation that provides information technology services and professional servicesCall Center ManagerHeld the position of Call Center Manager for 15 months, managed inbound/outbound call groupsResponsible for hiring, coaching, promoting, and firing of 25 direct reportsImplemented quality assurance programs that produced immediate and lasting resultsIntegral member of the Call Center Technology team, managed rollout of an IVR call center systemProject Management Office Manager (PMO) Promoted to a more challenging position of Project Management Office ManagerImplemented a new PMO, within six months dramatically improved IS audit results & client satisfactionProject management for all large-scale projectsWorked closely with executive management developing strategies and approach to align process improvement initiatives with business objectives Created BCP & DR Program; covering multiple clients and multiple locationsManaged a Help Desk team, providing desktop and telephony support to 300+ users

Greenville, South Carolina Area

FedEx is a global courier delivery services companyMy job performance was consistently excellent as reflected by many awards and recognition received from executive management, project successes, and service quality increases achieved. Additionally, I managed the corporate sales program for a 300+ employee center. I was awarded the National Top Ten Sales Producer award for each quarter during my tenure.

Lean Six Sigma, Project Management, Certificate

Certificate, Leadership / Management Seminars

Certificate, Ms Office Suite

Business & Interior Design

Business