Luis Miguel Gonçalves Email & Phone Number

Luxembourg, Luxembourg, Lu

2% TOTAL DIVISION REVENUE INCREASED | 30% OPERATIONAL COST REDUCED | 150 PEOPLE MANAGEDLed the design and deployment of resilient IT infrastructure for new lab and building expansions, ensuring zero disruption and establishing a future-ready foundation aligned with growth objectives. Presented quarterly IT performance and impact reports to the board, advising senior leadership on strategic IT investments and emerging technology trends. Empowered dispersed global teams to foster collaboration and aligned leadership and R&D on a unified technology vision. Established governance frameworks for scalable IT solutions, proactively aligning with industry shifts in digital transformation and cybersecurity.▪ Propelled 2% division revenue increase and 10X revenue growth by spearheading strategic IT transformation initiatives and implementing advanced AI applications to reinforce the company's market leadership and vision for sustained growth.▪ Led initiatives to achieve 40% reduction in infrastructure costs and 70% CAPEX savings by creating and championing a FinOps framework, enabling agile service delivery and strengthening operational resilience.▪ Secured 30% savings on cloud contracts by cultivating strategic multi-cloud vendor relationships, negotiating optimal terms, and advancing a diversified cloud strategy, enabling sustainable cost advantages and flexibility for future growth.▪ Attained 99.99% uptime on customer-facing platforms by initiating proactive IT Service Management (ITSM) practices, enhancing customer trust, and minimizing service disruptions.▪ Streamlined 30% in operational costs by enhancing a supplier assessment framework and onboarding high-value third-party providers, supporting sustainable operations, elevated security, and risk mitigation.

Luxembourg, Luxembourg, Lu

30% COST REDUCTION INITIATIVES | 100 PEOPLE MANAGED Championed data integrity by standardizing lab reports across sites, resulting in enhanced data reliability that improved decision-making speed and accuracy for key stakeholders. Elevated software quality through CMMI certification for the offshore team and promoted continuous improvement. Enabled agility and scalability by migrating legacy systems to AWS and Azure and optimizing costs with FinOps. ▪ Empowered clients and elevated customer satisfaction with NPS above 70 by innovating internal and external self-service portals, granting real-time access to reports by streamlining manual processes, and accelerating issue resolution.▪ Directed 30% cost reduction initiative by optimizing software licenses, consolidating tools, and decommissioning underutilized applications, driving operational excellence and inspiring a lean, efficient IT infrastructure.▪ Advanced customer loyalty and service standards with 98% SLA compliance by championing enhanced support protocols, providing faster, reliable service that strengthened trust and satisfaction.▪ Inspired 18 teams to embrace data-driven decisions independently by championing self-service BI tool adoption, reducing reliance on IT, and fostering a culture of insight-driven innovation across departments.

Luxembourg, Luxembourg, Lu

80 GLOBAL TEAM LEADERSHIP | 200% PROCESS EFFICIENCY ENHANCEMENT | 60% COST OPTIMIZATIONDirected 80 team members to support systems critical to the pharmaceutical industry. Oversaw IT infrastructure, applications, and security, aligning investments with strategic goals to boost budget accuracy, transparency, and ROI for IT development and operations. Promoted high-performance culture initiatives and diversity efforts within the global IT team, enhancing engagement and performance.▪ Elevated inter-company process efficiency by 200% through innovative standardization of operations and ERP-enabled workflows, fostering seamless, scalable integration across international locations and departments.▪ Accelerated 75% M&A integration through a transformative IT framework, enabling faster value capture, optimized resources, and quicker market entry with early access to new revenue streams.▪ Achieved 60% cost optimization through strategic cloud migration, automation, and team cross-training, positioning IT to lead in scalability, reduce costs, and expedite product releases to meet evolving market needs.▪ Expanded team capabilities by 70% to scale a high-performing, global IT team of 80 FTEs across regions, establishing a 24/7 operational model that ensured continuous alignment and responsiveness to support rapid growth.

Luxembourg, Luxembourg, Lu

65% SERVICE RELIABILITY AND PERFORMANCE INCREASED | 20 PEOPLE MANAGED Empowered cross-functional teams to successfully deploy high-impact initiatives, including the first GLP Study Management Studio in France. Leveraged agile methodologies and strategic stakeholder alignment to scale operations into 3 additional labs across Germany and the Netherlands.▪ Transformed a struggling Quality Management System (QMS) initiative into a global success by deploying a streamlined methodology that reached 22 GxP-regulated labs, thus unifying quality standards worldwide.▪ Drove 65% increase in service reliability and performance by defining customer-centric SLAs and automating service requests, change, and incident management, aligning with client expectations and reducing process dependencies.

Pt

New York, New York, Us

New York, New York, Us

Mba With Concentration In Cybersecurity

Bachelor Of Computer Science

Technical Degree Of Computer Science