Lindsay Hicks, Mba Email & Phone Number

Strategic thought leader driving out a strong quality control program within PNC's Commercial Lending Operations organization ensuring accuracy within the commercial loan booking and closing process. Overseeing control execution and adherence for the group, providing risk and quality expertise while working with business and risk partners. Leading the talent strategy of the group in partnership with human resources: leading, managing, motivating and developing multiple teams, team leaders, quality specialists and inspectors to ensure quality standards are met. Serving as co-chair of PNC’s Central Indiana Diversity & Inclusion Council, driving engagement in marketplace D&I initiatives.

Indianapolis, Central Illinois, St Louis

2022 PNC Market All-Star Award Winner. Served as the Retail Market Operations Manager for up to 150 PNC branches throughout Central Indiana, Central Illinois, and St Louis. Optimized our delivery network in order to ensure an outstanding client experience, while working to create opportunities for efficiency of execution for our employees. Directly managed our Risk & Loss Prevention team to protect our clients and minimize loss and exposure through coaching, educating and assessing our branch network to drive improved key risk and compliance outcomes and control adherence. Collaborated with key business partners to drive successful projects and initiatives.

Indianapolis, Central Illinois, Missouri

2017 PNC Market All-Star Award Winner. Provided risk-related coaching to branch partners; facilitated in-market operational training; periodic field assessments; analyzed risk and operational trends, coached team and partners to address issues.

Downtown Indianapolis

2016 PNC Market All-Star Award Winner - Branch Manager; Treasury Management Advocate; Co-developed local Assistant Manager Leadership Program; Manager of regional relief staff. Served on the local employee business resource group (EBRG) for PNC emerging professionals; lead recruitment efforts and coordinated local events for the EBRG.

Indianapolis

Faculty in the College of Business at the University of Phoenix local campus in Indianapolis, IN. Courses taught include Essentials of Personal Finance and Business Communication. www.phoenix.edu

Indianapolis

As a Branch Manager for BMO Harris Bank I used my dynamic coaching and leadership skills to develop my team, resulting in a number of promotions for my team members. Proactively developed relationships with clients and referral sources, maintained branch deposit base through a major bank merger. Drove branch profits to 103% of goal in FY2013. BMO Harris Women in Business Committee Central Indiana co-founder: synergized two legacy groups at time of bank merger. Built structure, handbook, recruited members, secured budget and executive sponsors. BMO Harris team INHP 2011: Recruited volunteers, developed project list, sourced funds and materials, executed project.

Indianapolis

Helped build the local bank-at-work sales structure. Provided specialized coaching and sales support to 15 branches, and developed and delivered customized sales training. Organized and executed meetings to educate and engage in-branch representatives. Coordinated on-boarding and other cross-sell and retention efforts. Local product expert, and operated as a direct salesperson to business clients and prospects. Our team built a portfolio of over 4,300 Health Savings Accounts totaling more than $7.3 MM in balances within three years. In 2011 we had 70% unit growth year-over-year, and 365% balance growth year-over-year. BMO Harris Fraud Awareness Community Education Coordinator: developed and executed pilot program to bring consumer fraud seminar to senior citizens in their residential communities. Partnered with Indiana Secretary of State office. Presented program to 20+ communities and 175+ individuals.

Indianapolis, Indiana Area

From February 2007 until November 2008 I served as a Business Development Officer, using my specialty product knowledge to provide coaching and sales support to 18 branches. I developed and retained a book of business. From June 2004 until February 2007 I was part of the National City Branch Management Development Program, and I enjoyed being involved in the bank's local women business owner initiatives, and bank-related community volunteer activities.

Mba, Finance

Bs, Economics

Activities and Societies: Alpha Chi Omega - Chapter President

Enterprise Risk Management Certificate