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Lokesh Mishra is listed as Group Service Head at Euro Telecom Fze, based in United Arab Emirates, United Arab Emirates, United Arab Emirates. AeroLeads shows a work email signal at apple.com and a matched LinkedIn profile for Lokesh Mishra.
Lokesh Mishra previously worked as Regional Service Manager at Apple Inc. Uae and Senior Manager -Customer Service at Nokia Corporation Middle East. Lokesh Mishra holds Mba from Mba -University Of Wales (Uk).
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“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” -Steve JobsLokesh is an accomplished Service Management Expert bringing to the table an expansive career span of over 20 years with an outstanding track record of successfully managing various service businesses from manufacturing point of view as well as from vendor’s point of view. A proven champion in Service operations and service management planning; cross functional exposure in marketing, sales, finance, legal and operations in a multi-cultural environment in Middle East.With skills in serving as Regional Service Manager Lokesh showcased excellence in improving customer satisfaction, after sales support, business development, strategic planning, customer care operations management, service vendor management, KPI management and customer satisfaction planning. He is proficient in managing teams and training staff at various levels; enhancing company's profitability through his effective leadership and strategic direction. Also, Lokesh received a cash award for the fraud detection in the channel and Best Service Employee award in 2011.Areas of Expertise★ Business Development★ Target Setting & Achievement★ Change Management★ Customer Care Operations Management★ Service Vendor Management★ KPI Management★ Service Audit & Contract Management ★ Strategic Planning ★ Leadership ★ Team Player★ Mentoring★ Staff Training & Management★ Interpersonal Relations★ Managing informationTo know more about him, or how he can help you or your business, contact Lokesh at: lokeshmishra192@gmail.com or call +971506243519
Listed skills include Vendor Management, Service Management, Customer Service, Service Delivery, and 46 others.
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Dubai, United Arab Emirates
A leading distributor of Mobile Phones ( Apple,Samsung, Huawei & Nokia ) Telecommunication devices & Home Appliances, operating in Middle East® Managing a chain of 25+ Customer Care Centers of Apple, Samsung, Huawei, Oppo and Xiaomi in Oman & Iraq® Managing a Team of 60+ people at the operational level in Oman and Iraq® Accountable for the Financial P & L.
Dubai, United Arab Emirates
In his role as Regional Service Manager, Lokesh handled overall day to day operations and management of AppleCare Customer Service Department, including service providers, Apple call centers, service logistics & consumer escalations; oversaw a network of 30+ Apple authorised service centres in the Middle East and Africa. He forecasted a geographical.
Dubai
Designation Chronology:Senior Manager –Service Operations 2008 – 2012, GCC Nokia Service Manager 2006 – 2008,Saudi Arabia & Yemen Area Supervisor 2004 – 2006,GCC & LEVANTAs the Senior Manager at Nokia, Lokesh looked after service partner management, retail support, operator account management, process improvement, and service channel transformation. He.
Dubai
As Customer Care Engineer / Team Leader, Lokesh was responsible for providing customer support to Siemens Mobile in Dubai Region. He resolved customer escalations diverted by Siemens Mobile while maintaining TAT of less than 8 working hours. He ensured 30 minutes (L1/L2) warranty repairs.He supervised service team of the showroom and forecasted inventory.
Calcutta
At Usha Martin, Lokesh launched first Nokia Care Centre in Kolkata, India. He provided technical repairs to customers and handled them with regards to products & services.Responsibilities of this role include:★ Managed dealer service networks in Eastern India ★ Conducted training programs for dealers’ networks and presentations to corporate and.
Activities and Societies: Module 1:Service is a business Module 2: Effective management of Services Modiule 3:Personal Contribution to the.
Quick answers generated from the profile data available on this page.
Lokesh Mishra works for Euro Telecom Fze.
Lokesh Mishra is listed as Group Service Head at Euro Telecom Fze.
AeroLeads has found 1 work email signal at @apple.com for Lokesh Mishra at Euro Telecom Fze.
Lokesh Mishra is based in United Arab Emirates, United Arab Emirates, United Arab Emirates while working with Euro Telecom Fze.
Lokesh Mishra has worked for Euro Telecom Fze, Apple Inc. Uae, Nokia Corporation Middle East, Koohiji Group Of Companies, and Usha Martin Ventures Ltd.
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Lokesh Mishra holds Mba from Mba -University Of Wales (Uk).
Lokesh Mishra is listed with skills including Vendor Management, Service Management, Customer Service, Service Delivery, Kpi Management, Account Management, Operation Management, and Telecommunication Services.
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