Develop and execute the overall change management plan across the siteResponsible for stakeholder engagementsCollaborate with User Team, Site Leadership, Site Communications and Chief of Staff to ensure alignment between Project Dolphin (RGNE Separation Management Office and Lonza Integration Management Office) and site stakeholdersConsult and coach Workstream Leads and Project Managers on change management activities Ensure effective cross workstream collaboration

Ms. Jackson is the Chief Executive Officer for Jackson LMS & Associates and is responsible for providing executive level Project Management and Development. Jackson LMS & Associates is a corporation providing efficient, cost-effective development, and support. As a Project Manager, she is geared towards implementing the latest technologies and software innovations to supply companies with the best and most up-to date services circling the world of business technology.

Working in partnership as a solution provider to support large SAP S4/Hana implementation for North America.Develop Organization Change Management Plan and Strategy for Master Data, Assets, Quality, and Manufacturing.Build Stakeholder Analysis for five PT sites including Leadership Teams and End-users.Collaborate with Deployment and Project Managers on roadmap planning and prioritization.Develop and evaluate requirements and Change Impact Assessments.Work with PMO and system administrators for the support of application steps and documentation using Jira and Smartsheet.Prepare summary status reports for leadership review and approval.Facilitate knowledge transfer sessions. Coordinate with business and technology teams to ascertain Communication and Training requirements.Develop and implement Change Agent Network.

Working in partnership as a solution provider for the State of California High Speed Rail (HSR) to implement new eBuilder systems.● Develop Organization Change Management Plan and Strategy● Manage a team of existing employees to assist with executing the OCM strategy● Oversee the development of training and system documentation to include instructor guidelines, user guides/exercises and system help text to drive adoption and use● Develop Communications Strategy to include internal and external stakeholders● Provide guidance to client concerning stakeholder alignment with sustainment in mind

Working in partnership as a solution provider for the new implementation of SAP S/4 Hana Fiori System.● Develop Change Management planning and communications program● Conduct Knowledge Transfer and Stakeholder alignment sessions● Scheduling SAP SI SME requirements gathering● Begin SAP Rapid Micro Lifecycle/workflow training development● Review first draft training material with Project sponsors● Deliver first classroom training virtually as needed● Develop SAP SI screen shots/training material review and ● SAP Hypercare/production support as needed● Final SAP classroom delivery to global teams● Delivery of final e-learning user guides and tools● Super User/train the trainer personalized training and user guide delivery● Provide reports to support KT and Project Sustainment

Working in collaboration as a solution provider for various projects within the State of California.● Strategic planning of OCM Projects utilizing the Prosci ADKAR Model● Preparing change management teams for upcoming projects and implementations● Develop leadership and executive training to advance organizations● Create implementation plans to include maintenance, support, and quality assurance● Applying Project Management Methodologies to current and proposed projects

Working in partnership as a solution provider for the State of California Student Aid Commission (CSAC) to upgrade and implement new systems.• Develop and Execute Training Strategy & Plan• Work with Training & Outreach Department to establish organization structure• Establish relationships with key business partners and program stakeholders• Manage delivery of both Instructor Led Training and Web Based Training• Manage training logistics such as scheduling and announcements• Manage the training environment in partnership with system integrator • Monitor and report status on all training activities

Working in partnership as a solution provider for the implementation of the Well Management System (WellSTAR). Responsible for the training approach of Division of Oil, Gas, & Geothermal Resources (DOGGR), at the State of California, Department of Conservation.· Execute the WellSTAR Training Strategy· Develop Release Training plan for each release· Establish relationships with key business partners and program stakeholders· Analyze design and develop both Instructor Led Training and Computer Based Training· Manage training logistics such as scheduling and announcements· Manage the training environment in partnership with the System Integrator and the OCM Leads· Monitor and report status on training activities· Manage training workgroup participants in partnership with state and solution provider OCM Leads

Assist the Learning Solutions Team with editing pre-written content using the Assima tool for onboarding and ongoing training within the healthcare industry.

Assist SecureXperts with establishing an Information Security Policies for clients to meet requirements for ISO 27001 Certification Accreditation. Development of the policies to address identified risks.• 12.1.2 Change management policy• 11.2.9 Clear desk and clear screen policy• 16.1.2 Reporting information security events • 6.2.2 Teleworking policy and security measures• 16.1.5 Response to information security incidents policy• 16.1.4(b) Assessment of and decision on information security events policy• Assist with other policies as needed within project timeline• Serve as point of contact for future ISO Certification and OCM solutions for SecureXperts, Inc.

Cynosure – Westford, MAMarch 2016 – PresentPosition: OCM & Training Manager• Develop communication materials such as newsletters, email blasts, and media outlets throughout the company• Communicate daily with stakeholders and team captains regarding new SOP’s and business processes internally and externally• Coordinate SAP and Salesforce training courses and cross-team knowledge sharing sessions• Develop training materials for SAP: Finance, Manufacturing, Sales and Service, and Quality• Develop training materials for Salesforce: Quotes and Proposals, Leads, Accounts, Contacts, Opportunities, Cases, Reports and Dashboards.• Deliver classroom and WebEx Basic Navigation courses to over 388 employees nationwide• Review and understand Salesforce release management and make recommendations to implement new training solutions• Coordinate Brainshark development and recording of select courses and communications• Maintain structure and methodology of training portal• Provide weekly training and attendance status reports

• Provide support to Training and Development Manager• Analyze current course content and translate into new learning and skill building documents• Responsible for redesigning and developing SAP training materials for Contract to Bill (CTB) module• Participate in project related meetings and collaborative discussions used to support training initiatives and goals on a wide range of client and employee training needs

Martina is a Senior Consultant in our Organizational Change Management practice based out of Atlanta, GA. Martina is project manager and training lead with experience spanning midsize to large companies, across various industries including: Retail, Media, Pharmaceutical, Manufacturing, Transportation, Utilities, Aerospace & Defense, Oil & Gas, and Government agencies. She has hands-on expertise in all project phases, including start-up, team selection, project planning, scheduling, blue-print, execution and go-live/post-live support. Martina’s experience across enterprise resource planning (ERP) includes SAP, Oracle, Peoplesoft, and Epicor.

• Design and deploy change management strategies to support successful project deployments • Serve as the Change Management and Communications thought leader for the internal and external customers• Serve as an advocate on Change Management and Communications affairs• Lead project work streams across various stages of the project lifecycle • Drive decisions and consensus with VP, Sr. Director Stakeholders, including BU Presidents and Functional Executives • Ability to meet task timelines to realize project benefits • Deliver results that achieve or surpass project targets and milestones• Engage with Technical and Functional teams to understand impact to business processes• Identify business problems using the Business Impact Assessment methodology• Conduct Gap Analysis using the ADITL approach (A Day In The Life)

• Review, test and update Business Process Procedures (BPP’s)• Develop SAP Training Strategy for SD, FICO, PTP, and MM• Create Training Materials Demonstrations, and Quick Reference Guides (QRG) for SAP Modules• Perform SAP classroom training using Scenario Based Training approach • Create simulations and demonstrations on various transactions in SAP• Train SAP users to execute SAP Transactions based on business processes• Strong organizational and communication skills with the ability to manage multiple tasks and assignments• Drive training to completion prior to "Go-Live"

• Identify key stakeholders, power maps and key areas of influence in US, UK, India, Spain, Philippines, and LATAM for SAP Implementation – Procurement (PTP/SRM Portal), Finance (RTR), and Time and Expense (TMS Portal) • Assist with Integration, Regression, and User Acceptance testing phases, ensuring that project timelines are met• Track testing defects and provide daily status reports to the PMO (Project Management Office)• Manage User Acceptance Testing (UAT) with scheduling Key Users, Business Analyst, Functional and Technical team members• Facilitate external communications to suppliers/vendors on-boarding to e-Procurement systems and tools• Assess, capture and resolve business issues related to new policy and processes• Champion implementation and maintenance of new Finance Policies and Preferred Supplier Lists (PSL)• Support Training and Awareness of procurement and finance organization impacts• Develop and implement Training and Communications plan to align with global project plan

• Responsible for development and training of PTP (Procure-to-Pay) and SRM(Supplier Relationship Management)• Teaming with SME to develop materials using tools such as uPerform for recording business Processes and work instructions, PowerPoint, Articulate, and Captivate for presentations and quick reference guides• Instructional design is based on future business processes that relate to Procurement Master Data, Procurement Execution, Receiving, Quality Inspection, and Inventory Management. • Provide problem resolution and data creation for PTD (Plan to Distribute) and PTP (Procure-to-Pay) Modules

• Manage overall responsibilities for Training Development and Deployment of HTR, OTC, PLTP, PTP, RTR, and ATF Compliance and Regulation Modules • Developed approved Training Strategy and Plan with Curriculum• Document metrics for tracking training development and conduct weekly status meetings to PMO• Partner with PMO to communicate newly identified training initiatives, such as PrimeSys, Readsoft, and Pitney Bowes• Administrate current training document and BPP’s using Ancile uPerform Server• Develop client and data strategy of Training Environment for upcoming Classroom Training • Assist Change Management Lead with “Day In The Life” Materials and Delivery• Confirm end-users with Change Management Lead and coordinate Role-Mapping exercises with Business Owners• Support training schedule across eight different shifts, three national offices, and 2000+ end-users

• Assist Morton Project Management team in deployment of training curriculum to assigned plant• Responsible for facilitating PM (Plant Maintenance) Notifications, MM (Material Management) Inventory Management and Requisitioning, PP (Production Planning) Process Order Confirmations, SRM (Supply Relationship Management) Shopping Cart Requisitions and Approvals.• Create data for classroom exercises weekly for plant location• Update current training documents using RWD uPerform• Deliver weekly progress reports that include attendance, accomplishments, planned and unplanned activities• Provide Go-Live Support to assigned plant for assistance with job specific transactions and business processes

• Coordinate and Instruct Key User Training for SAP Migration, including PLTP, MM, IM, WM, and Physical Inventory• Work in partnership with Project Manager to plan, support, and implement Huntsman OCM solutions that have a meaningful and sustainable impact on the success of the Titan to Atlas Project.• Establish new OCM Methodology and Roadmaps to match the Project Timeline.• Analyze system functions (i.e. Finance, etc) and create integrative plans to incorporate new OCM Methodology into current programs.• Serve as an authoritative contact for OCM solutions at Huntsman for the project.• Use of the ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement) Best Practices Model for Change Management where appropriate• Develop preliminary templates to be used for OCM Implementation• PPT Presentation with flowchart depicting end-to-end OCM processes per Department/Location

Cornerstone Project:• Evaluate current BPC (Business Planning and Consolidation) processes • Edit FICO Course Content for GL, AP, and AR per client requests• Create BPC BPP ‘s as needed using uPerform documents and simulations• Coordinate meetings with SME’s, Superusers and training team to discuss training needs • Create eLearning and Instructor Led Training materials based on current and future business processes for Consolidation, G&A, Project Managers, Financial Managers, and Business Development Engineers• Obtain final approval on PowerPoint, Work Instructions, Quick Reference Guides, and Report Matrix

Conduct SAP/CRM training needs assessment to develop training program. Assist in developing training strategy based on initial assessment. Review, revise current training and build-out existing firm-wide SAP training documentation.

• Evaluate current processes pertaining Materials Management/Warehouse Management at 14 Plants• Provide input to Monthly Newsletter concerning implementation• Write Training Curriculum, Strategy, and Schedule for special classes that reside out of scope for current implementation• Create training materials for SAP and Exacta MM Interfaces • Conduct MM Training at onsite Plants to Managers/End Users• Administer RWD uPerform for recording of business processes to produce SAP/Exacta, Simulations, and Job-Aids• Provide Center Of Excellence support to Plants after Go-Live (Hypercare)• Coordinate new Physical Inventory & Cycle Count pilot to select warehouses• Create Work Instructions for End Users and coordinate knowledge transfer to Management

• Conduct Analysis for Sustainment Services IT Department to identify top processes that are in need of training throughout the Greenville and San Antonio Operations• Provide Training with current Business Owners, SME's, and Functional Leads to provide communications throughout the base on upcoming projects.• Compile data for Business Impact Analysis and Risk Analysis • Write Training Plan and Strategy for current SAP Modules, MM, MRP, WM/IM, PS/Scheduling.• Administer Oracle UPK 3.6.1 for recording of business processes to produce SAP/Help, Simulations, Job-Aids

• Publishing company policies and procedures related to business processes of departments currently undergoing ERP Implementation• QA review of training content including authoring, recording, publishing and administrating RWD uPerform to standardize and format training content• Design AP, and ECC SRM courses as outlined and assigned in the training plan to include simulations, work instructions, and Job Aids.

Business Transformation Methodology Deliverable• Worked in partnership with client to plan, support, and implement OCM solutions industry wide• Established new OCM Methodology and make recommendations regarding presenting new OCM Methodology to potential customer base• Analyzed system functions (CRM, Seibel, etc) and create integrative system plans to incorporate new OCM Methodology in current programs• Developed preliminary templates that address each item listed under each level of services• Created PowerPoint presentation with flowchart depicting end-to-end OCM processes per level

Review current Financial Security Operational ProceduresCreate documentation to align with SOX and NIST RequirementsReview business process and procedure documents for current SAP implementationInterview client to identify changes and prepare Business Impact Analysis and Risk Assessment ReportsProvide technical editing by reviewing grammar, writing styles, and syntax to produce quality materials

Implemented best practice project management standards and procedures across all areas of NovusDeveloped a recognized center of excellence in project management Led a cross-functional team to develop and implement a new product introduction life-cycle processDeveloped and successfully introduce a career plan for project managers, supported by a comprehensive training programPlanned and implemented a Project Management Office, together with all processes and procedures to support project covering new and legacy operationsDeveloped organization change management documents to support Blueprint Phase of projectDeveloped and present training strategy and training plan to PMO and ClientBuilt templates to be used for design and confirmation reviews and evaluationsResponsible for setup of training client and data loads with assistance from BASIS and Security TeamCoordinated RWD uPerform and proprietary LCMS integration for training contentPartnered with Corporate Communications team to develop self-service website look and feel and to execute internal marketing

Created awareness of business process changes to client and internal teamsDeveloped user analysis reports and web based surveysCoordinated meetings to discuss client requirements for stakeholders and decision-makersCoordinated Blueprint Workshops for Warehouse and Inventory Management, Global and Local Master Data including Customer, Vendor, and Material MasterLed Strategic Change effort for product development process redesign Developed and managed the change plan, the communication plan and stakeholder engagement Coached project lead on Strategic Change issues and provided recommendations on approach Facilitated change management working sessions; partnered with senior leaders to identify impacts to their functions and to assess organizational change readiness Co-facilitated focus groups to gather feedback on the pilot; developed recommendations for improvement on change plan

Led change management teams for e-HR project; developed change and communication plan; managed team against tasks; facilitated meetings to resolve issues, address change needs and provide status; developed communication and training materials; assessed groups' change readiness Consulted with Human Resource business partners and Information Technology teams on communication and business process best practices; coached sponsors, project teams and business partners on communicating vision of project and addressing change management issues Projects included: HR employee services call tracking tool, performance review and compensation tool, HR employee and manager self-service and knowledge management system Partnered with business functions to identify opportunities to streamline processes; planned and facilitated "to-be" process mapping sessions with subject matter experts; created process maps and workflows Redesigned Human Resources business processes for company-wide implementation of a web-based employee self-service system impacting all North American employees

Facilitated change management sessions to identify impacted audiences, assess needs and plan for organizational change; help manage change effort to ensure that all impacted end-users in affiliated subsidiaries, distribution centers and corporate headquarters are prepared for new SAP applicationDeveloped a Communication Plan and Strategy to ensure effective communicationDeveloped weekly and monthly metrics and reports for project executivesAchieved target goals while conserving resources of implementation team and external partnersCoordinated development of work instructions and simulations for all transactions in modules using business processes and design documentsInsured that all associated transaction codes (t-codes) are addressed within the training curriculumCommunicated effectively with all levels of management, customers, and vendorsCultivated effective relationships amongst team members, departments, and partners to gain support for planning, development and training execution effortsAssisted in coordination of delivery of developed courses throughout the organization

Coached leaders (SVPs, VPs and Directors) and employees through managing change and transition during the Pipeline pilot and the move of the Customer Contact Center from Atlanta to Dallas Consulted with initiative leaders on Strategic Change approach Assisted in development of Strategic Change methodology and toolkit Analyzed business processes; training needs analysis; development of training design and teaching materials, including slide presentations, demonstrations, exercises, master data sets and job aids; scheduling of classes; training coordination and supervision of trainers for SAP CRMInvestigated and resolve technical issues related to software, and services on behalf of the customerDevelopment of documents for computer training, end-user support, including job aids, cheat sheets, user manuals, slide presentations, web and e-Learning modules for SAP CRM, FICO, HR and Logistics and other applications

Implemented Problem Management Program which includes managing and maintaining Trend Analysis and Network Health reports using SAP/CRM moduleInstrumental in Contingency Planning and responsible to keep the Network Business Recovery Plan current, and to provide training and support during scheduled contingency tests and actual network failuresWorked with lead trainers on standardizing course materialDelivered curriculum on platform as well as one-on-one training support for Automation Operations PersonnelAdministrator of Cisco Secure Access Control Server as well as the CiscoWorks 2000 System Integration ToolMonitor and manage network using CiscoWorks 2000, HP Openview, Luxcom NMS, SolarWinds NMS and Network Associates SniffMaster Console on a Windows XP platformAbility to configure Data Modems - AT&T Paradyne, Racal-Milgo, Memotec for production and contingency testingExperienced with TCP/IP, EIGRP, IPX, SPX and other network protocols. Novell, Windows NT, OS2 and UNIX based servers