Lisa Kramer Email & Phone Number

New York, United States

• Operations Director Dec 2020 – Present
• Promoted into role due to proven ability to facilitate communication across groups, lead projects to a successful conclusion and deep knowledge of the company
• Train new hires, in-person and online, on how to use various software systems (SAP Concur, Avid, Oracle, Jonas and Yardi); customize trainings based on staff role and responsibilities
• Created and update employee training protocols, SOP’s and instructional manuals on all software
• Organize and drive the business through designing strategic process workflows that determine how the work gets accomplished and the staff involved
• Planned and delivered on two high-profile events (CEO’s, MD’s, Founders), which involved scouting locations, negotiating contracts, arranging travel, and IT trouble-shooting day-of

Greater New York City Area

• Recruited into role by one of company’s CEO’s due to ability to learn quickly and contribute to the organization in a positive way to affect change
• Led implementation of Avid, Oracle Fusion, Jonas, AMEX and Concur across all 38 entities
• Worked with leaders from each company to install and test all software; served as point person for technical and logistical issues and updated vendors as needed
• Learned all computer applications, set up each system, trained staff on applicable systems, and managed the budget for all implementation projects
• Identified as system administrator and subject matter expert for on-going software issues
• Transferred manual accounts payable to a digital platform, streamlining and improving processes

• Answered telephones promptly, and courteously assisted clients and employees throughout the organization.
• Coordinated new hire pictures for ID cards and liaised with the building manager and/or engineers to resolve maintenance and repair issues.
• Entered Expense reports for Managing Directors, booked travel, and scheduled meetings.
• Gathered bids from local contractors for firm signage for over 30 national offices and coordinate installation with the local office manager at each location.
• Assisted with lease abstracts, and rent allocation, (floor plans and quarterly changes in rent)