Lisa Kramer Email & Phone Number

New York, United States

Operations Director Dec 2020 – Present• Promoted into role due to proven ability to facilitate communication across groups, lead projects to a successful conclusion and deep knowledge of the company• Train new hires, in-person and online, on how to use various software systems (SAP Concur, Avid, Oracle, Jonas and Yardi); customize trainings based on staff role and responsibilities• Created and update employee training protocols, SOP’s and instructional manuals on all software• Organize and drive the business through designing strategic process workflows that determine how the work gets accomplished and the staff involved• Planned and delivered on two high-profile events (CEO’s, MD’s, Founders), which involved scouting locations, negotiating contracts, arranging travel, and IT trouble-shooting day-of• Serve as Concur and AMEX global administrator, and Flowcast domestic administrator• Allocate costs across all 38 entities on a monthly basis utilizing Avid accounting software• Negotiate annual contract renewals with software vendors, saved company $12,000 with Oracle • Interview travel management companies to identify best customer service, cost and ease of integration into existing systems• Maintain HR software and ensure that all US new and existing staff data is uploaded and updated onto payroll, travel expense and other platforms• Partner with vendors and property managers to establish best practices and payment schedules• Collaborate with Controller on audits; provide documentation on separation of business units

Greater New York City Area

• Recruited into role by one of company’s CEO’s due to ability to learn quickly and contribute to the organization in a positive way to affect change• Led implementation of Avid, Oracle Fusion, Jonas, AMEX and Concur across all 38 entities• Worked with leaders from each company to install and test all software; served as point person for technical and logistical issues and updated vendors as needed• Learned all computer applications, set up each system, trained staff on applicable systems, and managed the budget for all implementation projects• Identified as system administrator and subject matter expert for on-going software issues• Transferred manual accounts payable to a digital platform, streamlining and improving processes• Batched payables through Avid, cut in-house checks, oversaw invoice payments and conducted year-end 1099 reporting

• Answered telephones promptly, and courteously assisted clients and employees throughout the organization.• Coordinated new hire pictures for ID cards and liaised with the building manager and/or engineers to resolve maintenance and repair issues.• Entered Expense reports for Managing Directors, booked travel, and scheduled meetings.• Gathered bids from local contractors for firm signage for over 30 national offices and coordinate installation with the local office manager at each location.• Assisted with lease abstracts, and rent allocation, (floor plans and quarterly changes in rent)