Lauren Madden Email & Phone Number

Waukee, Ia, Us

Dallas, Texas, United States

Keep abreast with dynamic ERC regulations, skillfully guiding the company through numerous compliance challenges and adapting to evolving guidelines. Foster seamless collaboration with legal, finance, and HR teams, aligning compliance initiatives with overarching business objectives. Facilitate timely compliance audits and reviews, underscoring commitment to regulatory excellence.• Achieved an 80% reduction in compliance-related incidents and minimized potential penalties by designing and implementing comprehensive ERC compliance strategies.• Oversaw internal compliance audits, assuring timely identification and resolution of compliance gaps; provided accurate reports to senior management and regulatory authorities.• Proactively highlighted and addressed potential compliance risks, leading to an 80% reduction in incidents and associated costs.• Promoted a culture of ethics, emphasizing the importance of compliance in all business activities.• Spearheaded the development and revision of company policies and procedures, aligning them with ERC regulations to have organizational clarity and consistency.

As an Underwriting Manager, I encouraged communication via SharePoint regarding issues and matters by ensuring clear expectations and organizing resources. By executing new processes and procedures, I facilitated the highest-performing team associates in task completion.Highlights of accomplishments in this role include:• Supported one team in operational execution and surpassed all required metrics, averaging six to seven initial decisions per day (3X performance expectations) and remaining under 2% errors.• Administered a team of 12-30 underwriters that managed FHA, VA, and conventional loans to increase operational capability by measuring performance and encouraging open communication.• Hired 10+ associates by identifying talent, assessing employee credibility, and prioritizing diversity, equity, and inclusion practices.• Executed duties above standard and retained top-performing team slot among 30 team members during the company’s acquisition.

Waukee, Iowa, United States

In this position, I gained a thorough understanding of lending policies and procedures to assist management in ensuring the operation of the bank's lending function established risk tolerances.Highlights of accomplishments in this role include:• Surpassed initial decision-making requirements from 2.2 to 4-5 with less than 2% errors.• Trained 20+ underwriters on the company and technical procedures by recognizing achievements and growth and identifying improvement barriers.• Enhanced knowledge of underwriting requirements by directing mentoring program in liaison with Home Loan Processors.• Closed loans on time/under 30 days by reviewing and signing the loan documents.

Des Moines, Iowa, United States

In this company, I established progressive relationships with team members and the processing/sales department to ensure the alignment of tasks with company objectives. By prioritizing tasks, providing learning opportunities, and focusing on building a culture of accountability, I facilitated the team in consistently meeting and exceeding all performance expectations.Highlights of accomplishments in this role include:• Led a team of 10 employees to achieve larger organizational goals by recognizing outstanding work, setting clear expectations, and offering training opportunities.• Spearheaded a large project (one right answer) to slash risks by conducting in-person meetings and weekly calls, determining and centralizing all policies, and storing on the intranet and within the CORE system, reducing time to access info by 20%.• Safeguarded proper directing by finalizing exception tracking requests, minimizing the risk of an unsalable loan by 95%.• Fulfilled duties exceptionally and recognized as Best Balanced Lending Manager by increasing customer loyalty to 30%.

Des Moines, Iowa, United States

As an Underwriter, I created training modules with content that elevated employee authority levels and career progression. By supporting HARP (home affordable finance program) and devising a quiz on policies and procedures, I adopted creative ways to teach employees complex and dry material.Highlights of accomplishments in this role include:• Coached underwriters to facilitate gaining higher levels of authority reports to create a functional/efficient workplace by capitalizing on employee strengths.• Initiated a new fulfillment site by traveling to a site in Texas, acting as a subject matter expert for six months, and conceptualizing an actual mentoring strategy to increase authority levels. • Achieved award for the most quality inspection reviews with zero errors and was recognized as the best-balanced employee with metrics.

Des Moines, Iowa, United States

During this role, I converted leads into loans by offering superior customer service, addressing client needs, and demonstrating the company’s expertise.Highlights of accomplishments in this role include:• Exceeded departmental expectations by anticipating and resolving challenges and attained recognition by management for superior sales performance, ranking in the top 20% and receiving the 2009 Top Performer Award.• Analyzed monthly sales programs to improve selling techniques, skills, processes, and bottom-line results.• Strengthened customers’ commitment to FHA and non-prime/prime mortgage products by leveraging core sales skills.

Des Moines, Iowa, United States