Lauren Madden Email & Phone Number

Waukee, IA, US

Dallas, Texas, United States

• Keep abreast with dynamic ERC regulations, skillfully guiding the company through numerous compliance challenges and adapting to evolving guidelines. Foster seamless collaboration with legal, finance, and HR teams.
• Achieved an 80% reduction in compliance-related incidents and minimized potential penalties by designing and implementing comprehensive ERC compliance strategies.
• Oversaw internal compliance audits, assuring timely identification and resolution of compliance gaps; provided accurate reports to senior management and regulatory authorities.
• Proactively highlighted and addressed potential compliance risks, leading to an 80% reduction in incidents and associated costs.
• Promoted a culture of ethics, emphasizing the importance of compliance in all business activities.
• Spearheaded the development and revision of company policies and procedures, aligning them with ERC regulations to have organizational clarity and consistency.

• As an Underwriting Manager, I encouraged communication via SharePoint regarding issues and matters by ensuring clear expectations and organizing resources. By executing new processes and procedures, I facilitated the.
• Supported one team in operational execution and surpassed all required metrics, averaging six to seven initial decisions per day (3X performance expectations) and remaining under 2% errors.
• Administered a team of 12-30 underwriters that managed FHA, VA, and conventional loans to increase operational capability by measuring performance and encouraging open communication.
• Hired 10+ associates by identifying talent, assessing employee credibility, and prioritizing diversity, equity, and inclusion practices.
• Executed duties above standard and retained top-performing team slot among 30 team members during the company’s acquisition.

Waukee, Iowa, United States

• In this position, I gained a thorough understanding of lending policies and procedures to assist management in ensuring the operation of the bank's lending function established risk tolerances.Highlights of.
• Surpassed initial decision-making requirements from 2.2 to 4-5 with less than 2% errors.
• Trained 20+ underwriters on the company and technical procedures by recognizing achievements and growth and identifying improvement barriers.
• Enhanced knowledge of underwriting requirements by directing mentoring program in liaison with Home Loan Processors.
• Closed loans on time/under 30 days by reviewing and signing the loan documents.

Des Moines, Iowa, United States

• In this company, I established progressive relationships with team members and the processing/sales department to ensure the alignment of tasks with company objectives. By prioritizing tasks, providing learning.
• Led a team of 10 employees to achieve larger organizational goals by recognizing outstanding work, setting clear expectations, and offering training opportunities.
• Spearheaded a large project (one right answer) to slash risks by conducting in-person meetings and weekly calls, determining and centralizing all policies, and storing on the intranet and within the CORE system.
• Safeguarded proper directing by finalizing exception tracking requests, minimizing the risk of an unsalable loan by 95%.
• Fulfilled duties exceptionally and recognized as Best Balanced Lending Manager by increasing customer loyalty to 30%.

Des Moines, Iowa, United States

• As an Underwriter, I created training modules with content that elevated employee authority levels and career progression. By supporting HARP (home affordable finance program) and devising a quiz on policies and.
• Coached underwriters to facilitate gaining higher levels of authority reports to create a functional/efficient workplace by capitalizing on employee strengths.
• Initiated a new fulfillment site by traveling to a site in Texas, acting as a subject matter expert for six months, and conceptualizing an actual mentoring strategy to increase authority levels.
• Achieved award for the most quality inspection reviews with zero errors and was recognized as the best-balanced employee with metrics.

Des Moines, Iowa, United States

• During this role, I converted leads into loans by offering superior customer service, addressing client needs, and demonstrating the company’s expertise.Highlights of accomplishments in this role include:
• Exceeded departmental expectations by anticipating and resolving challenges and attained recognition by management for superior sales performance, ranking in the top 20% and receiving the 2009 Top Performer Award.
• Analyzed monthly sales programs to improve selling techniques, skills, processes, and bottom-line results.
• Strengthened customers’ commitment to FHA and non-prime/prime mortgage products by leveraging core sales skills.

Des Moines, Iowa, United States