Lisa Morgan Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Managed Chicago corporate portfolio totaling 420,000 sq. ft., including managing preventative maintenance programs for all critical systems, including HVAC, generator, UPS, transfer switch, and fire suppression systems and ensured optimal functionality.• Conducted routine facility audits to assess condition of space and recommended any capital project needs.• Developed and managed $6M annual operating expense budget with a +/- 10% variance on controllable costs. • Recommended and coordinated $250K in annual capital projects which enhanced the value of the property.• Managed 3rd party vendors ensuring projects were completed on time and under budget.• Negotiated contracts with vendors and set clear expectations to ensure optimal services were provided.• Reduced operating expenses by rolling out new break room supply program without impacting service levels.• Managed facilities staff and strengthened relationship of the team which improved level of client satisfaction and gained trust of leadership within two to three months.• Implemented new conference room scheduling process which increased client satisfaction levels.

Greater Chicago Area

Managed all aspects of $3M regional retail portfolio comprising of 90+ retail stores totaling 300,000 sq. ft., including regional business office.• Effectively managed 60+ capital/remodeling projects, totaling $500K, completing them on time and under budget.• Reduced reactive maintenance costs $350K by creatively using extra labor hours to complete additional small projects.• Efficiently managed decommissioning of 82 closed locations on schedule without incurring additional costs from landlord.• Negotiated contracts and managed performance of service providers ensuring costs were within budget and optimal services were provided.• Proven track record for establishing solid relationships with all levels of leadership, landlords and vendors.• Effectively managed facilities team and provided coaching when needed.

Greater Chicago Area

Managed all aspects of $6M budget and operations for 700-seat call center and 15 retail stores, including managing preventative maintenance programs for all critical systems, including HVAC, generator, UPS, transfer switch, and fire suppression systems and ensured optimal functionality.• Reduced janitorial expenses by $36K by decreasing carpet cleaning frequency and reducing headcount with no impact to service quality.• Effectively managed all construction/renovation projects, including furniture and equipment installations ensuring projects were on time and under budget.• Improved level of client satisfaction and gained trust of senior leaders within three months.• Recommended and coordinated capital projects that enhanced the value of the property.• Effectively developed and maintained positive and productive relationships with leadership, clients, landlords and vendors.• Developed respect and strengthened relationship with facilities staff that created a cohesive team and ensured optimal services.

Greater Chicago Area

Managed facility issues for two corporate office spaces totaling 260,000 sq ft. • Coordinated all work station/office moves for 800+ associates with minimal disruption.• Managed security/access card administration program.• Assisted in the development and management of operating and capital budgets.• Developed and maintained positive relationships with internal/external customers.• Provided routine property inspections.• Generated purchase orders, SAP reports, and coded all facility invoices.• Coordinated safety evacuations and emergency response training.

Greater Chicago Area

Coordinated invoices for over 90 IT vendors and developed spreadsheet for tracking all vendors. Assisted in budget preparation and managed timely payments of vendors.

Oak Brook, Il

Managed all facilities-related operations for 64,000 sq. ft. facility, including $5M renovaton project.• Captured savings of 25% along with obtaining all new equipment as a result of negotiating renewal contract with copier vendor.• Reduced cell phone costs by 40% by converting employees onto a corporate-pooled cell phone plan.• Negotiated all contracts with office service vendors and managed their relationships.• Developed policies and procedures to improve efficiency of office operations.• Developed emergency management plan and conducted routine fire drills to test the plan.• Managed office services operating and capital budgets.