Lino Moustafa Email & Phone Number

Leading the Training Department, overseeing the comprehensive delivery of training programs across the organization.Ensuring that all employees are equipped with the necessary skills and knowledge to excel in their roles, while also aligning training initiatives with the organization's goals and standards.Provide strategic direction, supports team development, and fosters a collaborative environment that promotes continuous improvement and professional growth.

In this most recent role, I spearheaded a holistic leadership development program, guiding a team of trainers across the country. I assessed the program's effectiveness through various methods like surveys, follow-up sessions, and sales data analysis. Working closely with stakeholders nationwide, I customized training initiatives to boost sales and leadership skills. I also provided consistent feedback and coaching to trainers, promoting a culture of growth and refining training methods for optimal results.My Key Accomplishments:• Crafted and delivered training modules encompassing leadership principles, coaching methodologies, change management strategies, and emotional intelligence insights.• Enhanced learning and development by innovating supplemental training materials, including digital guides, short videos, and web-based learning via Learning Management Systems.• Partnered with cross-functional teams to develop specialized training content catering to diverse organizational needs.• Pioneered Coaching and Development curriculum for sales managers, resulting in unprecedented sales achievements and heightened coaching engagement.

• Developed and strengthened associates via development plans• Developed and launched New Hire curriculum for multiple retailers• Launched Leadership Training consisting of Change Management and Emotional Intelligence• Launched Manager Foundation-level Curriculum Nationwide with a 85% engagement rate• Developed Content Based on Performance Trends 6 months in advance• Developed a modular curriculum to support a remote and national program for flexibility.•Delivered and conducted sales training programs to organization's sales trainees and personnel.•Provided metric analysis and reported on training readiness and effectiveness.•Established and maintained professional relationship with customers, stakeholders and peers.•Developed and strengthened associates via development plans implemented by Training and Development Department.•Development, launch, and updates to New Hire curriculum for multiple retailers within the program (Walmart, Sam's Club, and Target)•Developed and launched a skill competency program with web based training, Instructor-led sessions, and in-field tools to support Field Leadership

Orlando, Florida

In my role as National Retail Regional Trainer, I oversaw the development of Learning and Development content across various projects. I worked closely with local District Managers to pinpoint performance gaps and deliver focused Skill Builders and Workshops, leading to enhanced employee performance and productivity. I also spearheaded training initiatives, managed training projects, and fostered strategic partnerships with external training organizations and national third-party vendors, resulting in improved operational efficiency and performance excellence.My Key Accomplishments:• Identified organizational needs and formulated targeted training strategies in collaboration with local management and retail partners, resulting in enhanced performance and developmental opportunities for individual associates and team dynamics.• Independently led comprehensive training initiatives for Best Buy account, overseeing team of approximately 490 VPL Experts and ensuring successful execution and maintenance of their New Hire and Ongoing Training programs over two-year period.• Facilitated impactful training sessions at high-profile events with over 500 attendees, including General Managers and top performers nationwide, resulting in heightened engagement and improved skill acquisition.• Led development and execution of various projects, including New Hire training for multiple vendors, ongoing developmental training for internal teams, support documentation creation, and implementation of highly effective COVID-19 Training Response plan.• Currently holds comprehensive array of certifications including ENH, SMA I, Sprint Training Camp, Triple C, Connect Now, SWOS, and BBY Sprint Expert, showcasing commitment to professional development and expertise in the field.• Previously spearheaded training and development efforts across three districts in Tampa, FL, until January 2018, driving organizational growth and employee development initiatives.

Boynton Beach, Florida

In that position, I managed the entire order workflow for AT&T Mobility, Fiber, and Landline products, guaranteeing smooth operations and prompt fulfillment of customer orders. I also led the oversight, review, and submission of Business Cases for AT&T corporate clients, ensuring the protection and optimization of AT&T's book of business through successful dispute resolution and strategic negotiations.My Key Accomplishments:• Provided leadership, coaching, and development to CBS teams, guiding them in executing job tasks such as Account Management, Product Sales, Troubleshooting, Diagnostics, and Consulting, resulting in enhanced team performance and client satisfaction.• Conducted thorough analysis of existing business processes to identify inefficiencies and implemented targeted solutions to streamline operations, resulting in improved operational efficiency and cost savings.• Managed high-performing team of up to 10 employees, driving successful project completion within designated timelines and budgets, showcasing strong leadership and organizational skills.

Broward, Miami-Dade, And Puerto Rico

At Samsung Telecommunications America, I managed recruitment, training, and development initiatives for sales, customer service, and product teams to ensure high readiness and motivation levels. I facilitated regular reporting, performance management, and training opportunities, driving local initiatives to success. Additionally, I fostered strong partnerships with carriers, manufacturers, labor, and retail partners to enhance operational efficiency.My Key Accomplishments:• Executed successful launches of 18 large-scale Shop-in-Shops in collaboration with partners, alongside additional 15 smaller locations across Florida and Puerto Rico, driving market expansion.• Attained top sales volume nationwide within Samsung SAS Program during its inaugural year.• Contributed to development of national Galaxy S5 launch plan, playing pivotal role in product strategy.• Designed consumer training programs to empower customers to make informed purchasing decisions.• Realized record-breaking sales numbers and highest completion rates of coaching logs among management team through development and introduction of coaching and development curriculum for all sales team managers.

Palm Beach Gardens, Fl

In my previous role as General Manager, I led the successful launch and management of a new business center in Palm Beach Gardens, FL, establishing it as a key player in the local market. I oversaw local marketing initiatives, networking efforts, and pre-sales strategies for executive suites, generating heightened anticipation and demand before the center's launch.My Key Accomplishments:• Oversaw launch of new center comprising 60 offices, demonstrating adept management of operations, contractors, partners, and vendors to ensure seamless coordination and execution.• Directed ongoing operational and sales management for over 60 businesses/clients within center, facilitating global export sales of entire product portfolio.• Cultivated strategic relationships with local brokers and community stakeholders, including Chambers of Commerce and small businesses, fostering collaborative partnerships and expanding market reach.• Mentored and trained new Sales Manager to drive expansions and enhance sales effectiveness in area.• Managed Profit and Loss (P/L) for the center, prioritizing cost control measures and implementing strategies to maximize profitability.

Royal Palm Beach, Fl

Responsible for sales and operations for multiple locations, working closely with the District Manager as their team lead. Developed and trained new and existing employees, as well as simultaneously closing and launching a new channel for the company. Recruited and trained during new channel launch, effectively placing team members and managers in different locations to ensure profitability. Developed a handbook for handling vendor events within our locations with the DMC team.Selected into the District Manager Candidate program.Helped in other districts/locations struggling with sales and profitability.

Managing operations and sales for stores in the South FL Region..Responsible for profitability through operational management and sales focusTraining and recruiting new staff for optimal sales readiness in the field

Recruiting quality candidates and proper placements of qualified individuals to create synergyTraining all New Hires on T-Mobile and TMS procedures for maximum productivity and complianceTraining existing sales staff to increase rates of production and product knowledge

Trained all Market Directors at the National Leadership Conference for New Hire and Advanced Sales trainingResponsible for training management teams across different markets across the countryIn-Field training with all levels of management in the market, leading by example from the frontClosely working with Market Directors to accomplish the necessary tasks for that specific market

Team Leader at National Training ConferencesConsistently one of the Top 3 Trainers in the countryDeveloping all Sales Reps and Sales Managers through New Hire and Advanced Sales TrainingIn-Field training of all Sales Reps in the field, leading by example from the front

Responsible for leading a team of peers to establish their personal sales quotas, as well as store quotas. Setting up scheduling, organization, and managing the team of Sales Representatives to success.Front End Sales, Responsible for Meeting Sales Quotas and Providing the Ideal Customer Service experience to all clients dealt with. Consistent greeting to attract customers, and providing a Right-Fit for customers for our products and services.Average 170 activations a month, an increase from less than 50 prior to my managementRecruit and train staff, as well as lead from the front through sales

Responsible for leading a team of peers to establish their personal sales quotas, as well as store quotas. Setting up scheduling, organization, and managing the team of Sales Representatives to success.Front End Sales, Responsible for Meeting Sales Quotas and Providing the Ideal Customer Service experience to all clients dealt with. Consistent greeting to attract customers, and providing a Right-Fit for customers for our products and services.

Front End Sales, Responsible for Meeting Sales Quotas and Providing the Ideal Customer Service experience to all clients dealt with. Consistent greeting to attract customers, and providing a Right-Fit for customers for our products and services.