Guided by creative, communications & events, we provide bold & innovative marketing strategies that drive our clients to achieve breakthrough results.

- Assists in developing policies and procedures related to the entertainment department to ensure efficient and effective operations- Assists with implementing, overseeing, and ensuring the planning of all entertainment events and property venues- Oversees music programming and content through out the property (includes 3 venues and overhead casino floor music)- Works with 7+ entertainment agencies to provide high quality entertainment- Ensures appropriate advertising, billing, and facilitation of all acts- Reviews contracts and terms with Legal Department to ensure all commitments and requirements are adhered to- Promotes positive employee and public relations

• Assists marketing management in the coordination of all internal and external promotions, events, tournaments, and community initiatives from conception to fruition for the sixth largest casino in the world• Manages multiple teams who participate in the planning, execution, and post-activity analysis of promotional initiatives involving monthly budgets in excess of $1,000,000• Builds promotional drawings on Casino Market Place system in compliance with Gaming Regulations and procedures• Serves as the female “voice of the casino”; creating exciting, on-the-spot content live in front of thousands of people

• Being an overall Guest Service Ambassador for the Tampa property.• Introducing and enrolling Guests into the Player's Club Rewards Program with the CMP (Casino Marketplace) system.• Participation in the execution of marketing events such as concerts, meet and greets, giveaways, drawings, tournaments, and parties.

Internal Communications• Created and implemented 4 new employee engagement programs within 4 months (Jan-April) including an anonymous Q&A forum, a charitable giving online resource center, a company-wide photo contest, and an internal chat forum• Owner of internal/external company newsletter updated bi-weekly/quarterly for global sales and customers• Charity Committee representative for North America Region handling check matching processes, updating events intranet resource page, and coordinating company-wide charity eventsEvents• Coordinating and managing logistics for numerous trade shows, sales meetings, product/service launches including budget, collateral, attendees, promo items, 3rd party vendors, etc.• Creating and implementing marketing themes for campaigns and creating/distributing collateral onsite• Planning/managing annual golf event with USO and IPC sponsored LGPA player Brittany LangPublic Relations • Managing PR vendors globally and act as liaison between IPC and 3rd party vendors• Reviewing, editing, and writing copy for internal/external press releases, white papers, info graphics, and media alerts• Creating, implementing, and managing social media plan via Twitter, Facebook, LinkedIn on HootSuite platform• Assist with creating and editing website content focusing on SEO

• Serviced customers with the highest level of customer service in a fast paced environment• Increased average check totals by 30% by up-selling higher quality menu items• Became opening/closing server within 3 months of hiring date which normally takes 6+ months to achieve• Trained new employees on platforms of menu knowledge, restaurant knowledge, customer service skills, and best practices• Received "Employee of the Month" award/recognition July 2014

• Collaborated with peers and superiors entirely via virtual online media including Skype, Facebook, LinkedIn, E-mail• Researched various marketing strategies/ viral contacts to help bring to surface a new start-up application• Created and structured media strategies for a new Indiegogo campaign

• Servicing upscale clientele with the highest form of customer service• Increased check totals by 40% through up-selling of liquor, add-on a la carte items, and promoting private event rooms

• Developed, executed, and analyzed lead nurturing campaign plan using Marketo Automation Program− Segmenting lists by target audiences (demographic and behavioral)• Developed and implemented social media plan for company 40th anniversary focusing on the past, present, and future − Utilized new forms of content applicable to social media• Brainstormed with team and key functional employees on new ideas for customer process improvements − Presented new ideas to executive management heads (including company President/CEO)

• Accountable for upholding the standards and ethics of Alpha Delta Pi Sorority• Responsible for the well-being of 120+ women at all public events• Held court-style meetings with sorority president and chapter adviser to discuss member misbehavior and allocate probation as necessary• Held programs for 120+ women to promote overall wellness

• Fund raised over $30,000 in one year for multiple charity organizations including Ronald McDonald House Charities, St. Jude's Children's Hospital, Children's Miracle Network, Prevent Child Abuse in America, Make a Wish Foundation, and Service for Sight• Strategized and implemented fundraising plans including change collecting, local restaurant give-back nights, bake sales, etc.• Helped sorority compete and win multiple performance competitions leading to highest funds raised

• Created and tracked customer engagement emails through Constant Contact• Managed lead generation for Constant Contact to increase customer base and expand services• Increased customer engagement and activity by 25% through web contests via Facebook• Managed, tracked, and logged restaurant POs and Budget