Leah Schmidt Email & Phone Number

- Manage a team of 8+ individuals, optimizing their workflows and development through weekly 1 on 1’s, in the moment coaching and establishing SMART goals for each persons needs- Created transparency in KPI’s and metrics by creating various Google Sheets to track and calculate individual and team performance. - Created a cadence for the Support Department on setting business goals and targets, including a tracking system using Asana, creating sprint cycles for communicating with… Show more - Manage a team of 8+ individuals, optimizing their workflows and development through weekly 1 on 1’s, in the moment coaching and establishing SMART goals for each persons needs- Created transparency in KPI’s and metrics by creating various Google Sheets to track and calculate individual and team performance. - Created a cadence for the Support Department on setting business goals and targets, including a tracking system using Asana, creating sprint cycles for communicating with stakeholders and adapting the ICE prioritization method Show less

- Respond to questions and requests that encompass the entire Jobber ecosystem from new and existing customers through phone, live chat, and email.-Participate in on-boarding new users and companies, support current customers, host webinars, reach out for feedback, and maintain our great documentation.-Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.-Be a liaison for… Show more - Respond to questions and requests that encompass the entire Jobber ecosystem from new and existing customers through phone, live chat, and email.-Participate in on-boarding new users and companies, support current customers, host webinars, reach out for feedback, and maintain our great documentation.-Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.-Be a liaison for customer feedback to product and technical teams. Show less

-Certified to repair iPhone models from iPhone 5 to iPhone 12 Pro Max and maintained a 100% iPhone repair success rate over 6 month period-Mentored the team through timely feedback, seeking understanding and teaching processes

Edmonton, Alberta, Canada

• Manage all operations in the repair room including but not limited to assigning all repairs to ensure timely return, daily audits of customer devices and repair service parts, the main point of contact for customers regarding repair updates and technical questions or follow up• Advanced technical knowledge and able to resolve customer concerns in cre- ative ways by aligning with their needs and delivering multiple options• Working with internal programs for scheduling, repair logging,… Show more • Manage all operations in the repair room including but not limited to assigning all repairs to ensure timely return, daily audits of customer devices and repair service parts, the main point of contact for customers regarding repair updates and technical questions or follow up• Advanced technical knowledge and able to resolve customer concerns in cre- ative ways by aligning with their needs and delivering multiple options• Working with internal programs for scheduling, repair logging, iWorks, as well as Microsoft programs such as Excel• Earn the trust of customers and coworkers through guidance, knowledge, em- pathy and training Show less

Ability to maintain composure and customer focus while troubleshooting and solving technical issues. Multitasking while staying conscious of time demandsClear Communication of complex concepts to staff & customers

Delivered great customer experiences in a fast paced environment. Strong apt and agility at learning new Apple products and features. Championed communication skills to better support a one to many experience.

Edmonton, Alberta, Canada

• Delivering Marine Life exploratory programs that cater to general public groups. • Taking course bookings, confirm courses with customers, provide course information to clients and liaise with existing groups on an ongoing basis. • Researching and creating educational props for use in courses. • Assisting with planning and delivery of spring, summer and winter Adventure Camps. • Ambassador Sea Lion Shows; Deliver presentations