• Hired and trained IT staff.• Scheduled, organized, and assigned projects to members of the IT team.• Conducted performance evaluations that were timely and constructive.• Handled discipline and termination of employees as needed and in accordance with company policy.• Led development and implementation processes for the organizations IT systems and department.• Developed and implemented business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.• Established efficiency and efficacy standards and provided recommendations for improvement of IT infrastructure.• Experienced in Scrum / Agile methodologies.• Managed technical skills of Java, JavaScript, and SQL.• Experienced in testing applications and their interactions across microservice architecture.• Experienced with test automation frameworks such as Selenium, Karate, and Playwright.• Worked in a fast paced, globally dispersed, and agile environment.• Deep technical acumen and an engineering mentality• Ability to adapt to new environments and learn in-house developed tools• Analyzed IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.• Oversaw security of systems, networks, and enterprise information.• Coordinated multisite IT systems via enterprise resource planning (ERP).

• Managed and delivered large and complex ERP engagements.• Identified and implemented creative business and technology solutions for large clients.• Managed engagement risk, project economics, planning and budgeting and accounts receivable.• Organized and led pursuit teams, participated and led aspects of proposal development process.• Developed ERP practice solutions and methodologies.• Performed as counselor and coach for ERP solution implementation.• Provided input and guided staffing process.• Participated in staff recruitment and retention activities.• Provided leadership and assistance for delivery teams and staff in local offices.• Updated and managed ERP system to ensure it provides company with proper business solutions and accurate results.• Analyzed data processing modules and identified areas of enhancements and improvements.

• Managed all operating end-user software including JavaScript - updating/installing Java.• Built and tested new PC's, loading OS and BIOS via USB, optical drive, and network slipstream.• Tracked and maintained licenses for OS and all software.• Provided remote on-site support service (Citrix gotoaccess) for outside employees.• Broad understanding of technology and computer systems.• Broad knowledge of IT processes and procedures.Information Security

• Evaluated the Information Security Program including recommending updates to existing policies and procedures to help ensure they are in accordance with established industry practice and compliant with federal and state regulations.• Coordinated internal/external IT audits and assessments. • Reviewed vendor IT documentation and audits to validate that all vendors comply with internal information security policies and applicable regulations. • Audited IT solutions, systems and configurations, user access controls, and settings periodically to ensure compliance with established policy and guidelines. Reported anomalies to senior management and IT Steering Committee.• Recommended content for the cyber security training program. Reviewed analytics, responses, and results for training administered to evaluate the effectiveness of the program. Ensured that the assignment and tracking of training recommended is coordinated through Human Resources personnel. • Developed and maintained the Business Continuity and Incident Response plans. Coordinate the implementation of these plans with the organization and business lines respectively.• Coordinated the testing of the Business Continuity and Incident Response plans. Organized, tracked, and ensured compliance with established policy, procedures, and guidelines. • Reported any information security incident to the VP of Risk & Compliance and VP of IT immediately. Assisted with coordination and documentation of the response to an information security incident according to established policies and procedures, as requested.• Performed other related duties as requested by supervisor.

• Supervised support staff, delegated work, and assigned priorities.• Developed operational programs, procedures, communications, and reports.• Facilitated the department’s production of data necessary to achieve department objectives and to ensure that reporting needs can be met effectively and efficiently.• Worked with IT staff, personnel in other departments, and vendors to develop new systems, resolve system problems, plan and schedule technology installations and ensure compliance with the company technology standards.• Designed documents, forms, and reports; developed and implemented new procedures to improve record keeping and productivity.• Assessed existing workflow and provided recommendations to improve programs, workflow, and existing procedures.• Prepared user manuals and procedures related to information systems and conducts training for department users in systems use and enhancements.Apoyo y consulta a la gerencia general

Control de calidadAnálisis y diseño de bases de datosSeguimiento y supervisión

Technical supportStructured cablingPreventive and corrective maintenanceInfrastructureSupport and supervision of telecommunications projects