Laura Muñoz Email & Phone Number

Rialto, Ca, Us

Santa Fe Springs, Ca, Us

Us

Mira Loma, Ca, Us

▪ Shaped the current state of the HR department including building a team to support all aspects of HR while strategically planning the creation, communication, and execution of the HR Strategy for each function▪ Assessed the HR organizations opportunities, identified and executed the structure needed to support the organizations objectives, resulting in improved compliance, focus on the development of leadership and associates, achieved staffing needs, streamlined processes, and transformed the HR department ▪ Negotiated proposed penalties with federal/state agencies successfully which ultimately eliminated over $300,000 in proposed fines ▪ Modernized the HRIS/Payroll system by identifying a new provider, reducing costs, implementing paperless processes, and staffing the position with an experienced Payroll professional▪ Gained buy-in for a Talent Acquisition strategy to meet growth plan aimed to drive an increase in revenue resulting in successfully meeting recruitment goals and improving the quality of incoming talent▪ Collaborated with peer executives to implement the first performance appraisal process to address and improve performance throughout the organization by focusing on behaviors▪ Reduced legal and financial liability by ensuring due diligence when investigating Employee Relation allegations which included Harassment, Management Conflict, Discrimination, Unfair Practices, etc.▪ Advised and influenced leadership when addressing performance concerns through coaching, training and documentation targeted to improve behaviors that impact performance▪ Improved company compliance with Federal and State laws by identifying opportunities within organization by conducting audits and implementing processes▪ Led the organizations first pandemic response team and adapted to the required guidelines ensuring a safe environment ▪ Negotiated and improved employee benefit offerings by expanding benefit lines and seeking equitable benefits at a cost savings

San José, Ca, Us

Supported Regional Managers, District Managers and Store Leadership with ensuring positive Employee Relations and building a high-performance workforce while ensuring legal compliance and effective communication of the company initiatives. Established successful relationships with field leadership as evidenced by the ability to influence HR-related decisions and initiatives which limited liability and drove consistency in the application of company policies and procedures Supported leadership with succession planning including assistance in creating individual development plans which resulted in building a bench for upward mobility Improved company compliance with Federal and State laws by creating and implementing a HR Visit Guide used to identify opportunities within a store and guide leadership to create an action plan to ensure complianceAdvised leadership with addressing performance concerns through coaching, training and documentation targeted to improve performance Served as primary contact for Employee Relation concerns which included investigations regarding allegations of Harassment, Management Conflict, Discrimination, Unfair Practices, etc., and limited liability by ensuring due diligence during the investigationProvided HR Leadership during a period of rapid growth and supported the opening of over 12 stores throughout the organization while successfully ensuring infusion of company culture through effective onboarding and training Spearheaded collaboration amongst peers to analyze, identify and address field training needs which resulted in the building of HR Workshops focused on the development of Store LeadershipResponsible for responding to EEOC claims and legal disputes in partnership with outside counsel with favorable results

Commerce, Ca, Us

Support retail stores in Southern California, Arizona and Nevada which includes approximately 76 retail stores and 3,000 employees. Key results:Served as primary contact for Employee Relation concerns which included investigations regarding allegations of Harassment, Management Conflict, Discrimination, Unfair Practices, etc., and limited liability by ensuring due diligence during the investigationCreated and conducted training for all levels of Management in order to improve internal equity including performance management, recruiting practices, benefit information etc. Served as primary contact to Regional, District and Store management in order to ensure consistency and compliance with operational and regulatory guidelines such as State and Federal lawsOversaw Performance Management process to include 90 day reviews, Annual Appraisals and Performance Correction Process ensuring valuable feedback was presented which contributed to the improvement of employee performanceAssisted with the management of the Succession Planning program which resulted in identifying talent for leadership roles while ensuring that proper training and support was given for them to reach the next levelEnsured employee compliance with HR Policies by assisting in the dissemination of key policies and procedures through handbooks and meetingsResponded to EEOC Claims and all legal disputes in partnership with outside counsel with favorable resultsReview and provide guidance for HR processes from Recruitment, On-boarding, Performance Management and Separations

Boca Raton, Florida, Us

Supported retail stores in Southern California and Las Vegas, Nevada which included over 1,300 employees. Key results:Primary contact for Employee Relation issues which included investigations regarding allegations of Harassment, Management Conflict, Discrimination, Unfair Practices, etc., limiting liability by ensuring due diligence during the investigationCreated and conducted training to all levels of Management to improve internal equity including performance management, recruiting practices, benefit information etc. Served as primary contact to store management in ensuring compliance with operational and regulatory guidelines such as State and Federal lawsOversaw Performance Management process to include Annual Reviews and Performance Correction Process ensuring valuable feedback which contributed to the improvement of employee performanceSupported and trained store management in the writing and administration of disciplinary actions as neededAssisted with the management of Succession Planning through on-line Performance Appraisal system which resulted in identifying talent for leadership roles Ensured employee compliance with HR Policies by assisting in the dissemination of key policies and procedures through handbooks and meetingsResponded to EEOC Claims and all legal disputes in partnership with outside counsel with favorable resultsConducted store compliance audits and coached management on opportunities

Contracted by HR Consulting Company for their clients which varied from small to medium sized companies with locations in California, Arizona, Idaho, Tennessee, and Pennsylvania. Key results: Provided HR training to management staff of clients and advise business owners on best HR practices, policies and standards  Directed and provided HR Administration, training, development, and coaching to management on a variety of issues improving employee relations, retention and performanceEnsured employee compliance with HR Policies by assisting in the dissemination of key policies and procedures through employee handbooks and meetings Achieved successful implementation of new Performance Management System in addition to developing and conducting training for all employees Conducted thorough investigations of all Harassment Claims with amicable resolutions Developed a thorough employee handbook, as well as policies and procedures in order to limit the company’s liability with counsel partnership Successfully filled several high-level to entry level positions with high-quality candidates Brought Workers Compensation program into full compliance thus reducing company exposure to liability Managed Worker’s Compensation investigations and claims resulting in lowering MOD rate  Negotiated with Brokers for improved Benefit Packages while maintaining low increase in premiums

Ft. Lauderdale, Fl, Us

Served as internal business consultant to store management in ensuring compliance with operational and regulatory guidelines Partnered with General Managers at each location to create Turnover Action Plans and increase employee retention Conducted Manager Certification Training for all levels of Management Responded to EEOC Claims and all legal disputes in partnership with outside counsel with 100% favorable results Oversaw Performance Management process to include Annual and 90 reviews, plus Disciplinary actions as needed Assisted with the management of Succession Planning through on-line Performance Appraisal system which resulted in identifying talent for leadership roles  Supervised New Hire Process, conducted On-Boarding Orientation and legally required training courses Ensured proper training of Management for Performance Improvement which included coaching and feedback Conducted thorough investigations of all employee relations with amicable resolutions Managed Worker’s Compensation investigations and claims resulting in lowering MOD rate Supervised Unemployment Reponses lowering unemployment rate Assisted internal clients with maximizing the utilization of benefit

Rosemont , Il, Us

Created and conducted training for AB 1825 compliance training for Sexual Harassment Managed Worker’s Compensation investigations and claims resulting in lowering MOD Managed Employee Benefits including Open Enrollment Meetings and day-to-day issues/concerns and assisted internal clients with maximizing the utilization of benefits  Coached and assisted with the creation and presentation of Annual Performance Reviews Structured and delivered, with management, Disciplinary Actions and Terminations Successfully coordinated Employee Appreciation Event Represented Company at Unemployment Hearings resulting in favorable results Conducted thorough investigations of all Harassment Claims with amicable resolutions

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