Luis Ignacio Mussa Email & Phone Number

San José, Cr

Internal Consultant:- Troubleshooting issues, factoring out possible causes, and properly documentation of results.- Create announcements for any emerging and forecasted issues- Conduct training for internal teams for new issues and processes.- Find harmless workarounds for temporary issues and system limitations only if the issues have a great impact on the operations. Content Creator: - Create root-cause analysis for issues that were resolved.- Create troubleshooting documents that include symptoms of a possible issue, probing questions, troubleshooting steps, tools to be used, and related RCA docs and tickets. Ticket Management:- Coordinate with the Head of the Engineer or Sustaining team for ticket re-assignment- Gathering tickets to be prioritized in the upcoming week and providing updates to the Account Management Team about the raised tickets and the next actions. - Sorting of tickets to identify (a) recurring issues (b) feature improvements (c) system limitations (d) new feature issues, etc.

San Jose, Costa Rica

In charge of all competitive and administrative areas of the Scorpion Academy. Key responsibilities:• Promotion of our methodology of training and product.• Attraction and recruitment of new athletes (soccer players)• Enrollment in tournaments and the FIFA Connect platform.• Events planning.• Accounting.

San Jose, Costa Rica

As a soccer coach at Scorpion Academy, I have worked with children of all ages, between 5 to 20 years old, where I have been allowed to share all my knowledge about soccer to help them improve their skills; but most importantly, to help the growth and develop their self as an integral player with values such as equality, respect, and effort.In addition, due to the pandemic, we were forced to innovate new ways to interact with our players and families during the quarantine. So, we started offering classes online, video sessions online, and individual classes to improve individual skills.

Escazú

As a soccer coach at Barca Academy, I have worked with children of all ages, between 5 to 20 years old, where I have been allowed to share all my knowledge about soccer to help them improve their skills.In addition, I have had the opportunity to participate in international tournaments for two years in a row (2018 & 2019), where we were able to achieve the championship in the U8 category (2018) and the quarter-final in the U12 category (2019) in the Barca Academy Cup Las Americas.

San Jose, Costa Rica.

GPO Urbanistica is a company with more than 20 years of experience working in the industry of development, construct and, sales residential projects in San Jose. During my time in GPO Urbanistica I was in charge of all the processes related with the operative employees. Some of the responsibilities I was in charge were:- Recruiting process.- Vacation approval.- Firing/Compensation Process. - Elaboration and report of employees payroll. (INS & CCSS).Simultaneously, with the help of a supervisor I was able to develop a talent development plan to incentive the administrative staff working in the company and, motivate them to stay in the company by making them feel comfortable and with chances to improve their current position and learn new skills that could help them in their future.

Houston, Texas Area

Responsible for the custody and administration of the equipment and tool necessary for the execution of tasks by the company´s operating personnel.

Des Moines, Iowa Area

Master Of International Sport Management, Sport And Fitness Administration/Management

B.S In Business Management With Emphasis In Organizational Behavior, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General, Cum Laude.

Activities and Societies: During my time in ULACIT as student I had the opportunity to be part of the Debate Club, the Green Club.

English.

English.

Activities and Societies: Soccer team.

Education record

Activities and Societies: Soccer team. Student Representative at Physical education and sport comitte (2013-2014). Vice-president.