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@jktech.com.sg
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Li Minyang is listed as Sustaining Engineer at Razer Inc., a with 1146 employees, based in Singapore. AeroLeads shows a work email signal at jktech.com.sg and a matched LinkedIn profile for Li Minyang.
Li Minyang previously worked as Service Center Lead at Jk Technology and Service Centre Lead at Jk Technology Pte Ltd.
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AeroLeads found 1 current-domain work email signal for Li Minyang. Compare company email patterns before reaching out.
Li Minyang is a Sustaining Engineer at Razer Inc..
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A career timeline built from the work history available for this profile.
Singapore
• Failure replication, troubleshooting, testing and analysis of Razer laptop • Prepare and send parts for failure analysis.• Prepare and summit document for engineering change.• Upgrade system software, hardware and test system devices to ensure they are in fit condition to be shipped out.• Prepare report of escalation cases to higher management
Singapore
• Lead, managed and back up a team of 14 staffs (8 engineers, 2 Helpdesk, 4 Admins)• Handle daily technical and service delivery escalation/ enquiries from internal and external team• Break-fix replacement of Lenovo hardware parts (Laptop, Desktop, Tablet)• Failures replication, troubleshooting, testing and analysis of Lenovo laptop, desktop or tablet.• Assist customers and field engineers by diagnosing Lenovo laptop/desktop/ tablet problem and providing resolution for technical or service related issues• Handle open cases to ensure proper closure• Knowledge transfer to staff to ensure correct resolution of cases• Prepare findings on parts usage trend and summit report for monthly KPI review• Mentor new hirer
Singapore
• Lead, managed and back up a team of 14 staffs (8 engineers, 2 Helpdesk, 4 Admins)• Handle daily technical and service delivery escalation/ enquiries from internal and external team• Break-fix replacement of Lenovo hardware parts (Laptop, Desktop, Tablet)• Failures replication, troubleshooting, testing and analysis of Lenovo laptop, desktop or tablet.• Assist customers and field engineers by diagnosing Lenovo laptop/desktop/ tablet problem and providing resolution for technical or service related issues• Handle open cases to ensure proper closure• Knowledge transfer to staff to ensure correct resolution of cases• Prepare findings on parts usage trend and summit report for monthly KPI review• Mentor new hirer
Singapore
• Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues• Assist Service Delivery Manager in managing service partners to deliver the services according to Key Performance Index and scope of services• Troubleshooting to identify hardware or software products that are defective. • Failures replication, troubleshooting, testing and analysis of Lenovo laptop, desktop or tablet. Escalate technical escalation with Level 2, quality and product teams for resolution. • Advise and educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues• Handle daily technical or service delivery escalation / enquiries from internal and external team• Audit check of vendors for fraud cases.• Attend Master Trainer training• Train and cascade technical information to the service partner team• Escalate service parts quality issue escalation to Parts Quality team• Spare parts review and defective analysis enquiry support from regional operation/parts team• Biweekly Interlock meeting with Product Team and Service Delivery Team• Monthly meeting with vendors and Service Delivery Manager• Assist in setting up new service center• Provides/ share input on projects• Assist internal team to test on new products• Keep track of internal machines and parts.
Singapore
• Respond to requests for 1st level support technical assistance via emails or phone• Direct issue to correct team and follow up to ensure proper closure• Assign case to onsite engineer or relevant department• Summit monthly call service report to team lead• Mentor new hirer
Singapore
• Creation/ closure/ cancellation/ monitoring of Service Order/ Service Request • Assist team lead and supervisor for escalation cases• Mentor new hirer• Weekly/ monthly reports to Service Delivery Manager• Schedule appointment for computer repairs• Escalate technical cases to L2 support• Work with IBM call center to assist customer enquiries
Singapore
• Diagnosis of notebook/ desktop failure and identify failure parts for replacement• Breakfix replacement of hardware parts (IBM/ Lenovo)• Installation and troubleshoot of IBM/ Lenovo software applications• Install and reloading of windows OS
Singapore
• Sales of notebooks/ desktop to students and lecturers• Diagnosis of notebook/ desktop (1st level troubleshooting)• Log service calls to vendor• Prepare invoices, delivery note• Daily stock take• Cashier
Other employees you can reach at razerzone.com. View company contacts for 1146 employees →
Andre Akbar
Colleague at Razer Inc.Jakarta, Indonesia
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BR
Borriraks Rattanawangcharoen
Colleague at Razer Inc.Bangkok, Bangkok City, Thailand
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LY
Li-Chan Young
Colleague at Razer Inc.Greater Hamburg Area, Germany
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BT
Brenda Tan
Colleague at Razer Inc.Singapore
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CL
Canny Lo
Colleague at Razer Inc.Hong Kong Sar, Hong Kong
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SD
Syed Danieal Haiqal Saiyed Mohamed
Colleague at Razer Inc.Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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YY
Yeo Yu Min
Colleague at Razer Inc.Singapore
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PK
Phone Khant Paing
Colleague at Razer Inc.Singapore
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MA
Musthafa Azad
Colleague at Razer Inc.Singapore
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DB
Detjon Brahimaj
Colleague at Razer Inc.Lille, Hauts-De-France, France
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Quick answers generated from the profile data available on this page.
Li Minyang works for Razer Inc..
Li Minyang is listed as Sustaining Engineer at Razer Inc..
AeroLeads has found 1 work email signal at @jktech.com.sg for Li Minyang at Razer Inc..
Li Minyang is based in Singapore while working with Razer Inc..
Li Minyang has worked for Razer Inc., Jk Technology, Jk Technology Pte Ltd, Lenovo, and Ncs Group.
Li Minyang's colleagues at Razer Inc. include Andre Akbar, Borriraks Rattanawangcharoen, Li-Chan Young, Brenda Tan, and Canny Lo.
You can use AeroLeads to view verified contact signals for Li Minyang at Razer Inc., including work email, phone, and LinkedIn data when available.
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