Design kitchen, bath and commercial cabinet projects for multi-family builds, new home developments and home remodels. Use my PhotoShop and design skills to freshen-up company logo, create print collateral, produce new building signage and create email marketing content to announce our office relocation.

Design kitchen and bath cabinetry and countertops for new construction of single and multi-family dwellings. Utilize 20/20 Design software translate specifications by the architect into functional designs, 3D renderings and competitive quotes. Take architectural drawings to scale available space for kitchen and bath(s). Create designs as close to that specified by the architect as possible (adjusting for cabinet fit and function when needed). Often also created a value-engineered bid keeping the spirit of the design specified by substituting similar-looking materials for substantial savings for the project owner.

Kitchen and bath design focusing on scheduled and walk-in retail customers, small contractors and investors. In-home and showroom meetings with customers, responsible for in-home measures and creating the CAD file using 2020 Design software. Educated customer through the process to balance aesthetics, feature wants and needs within constraints of budget and available space. Created detailed design presentations demonstrating color and style specifications and near photo-realistic 3D renderings from the CAD file. Worked with the customers to modify and finalize the design and sell the project. • Company-leading customer sales presentations• Modified a CRM application to track the high-volume of projects

Recruited into the Kitchen and bath design department. Completed Home Depot’s rigorous kitchen design training program. Met with scheduled and walk-in customers. Applied industry design standards to the customer’s aesthetic and functional wants and needs balanced by their budget and available space. Created detailed design presentations detailing the style, colors, features, and quote. Modified the designs with the customers to arrive at the final quote. With cross-training and experience from other departments I often helped other associates assist their customers.• Week long CAD software training course at Home Depot University for 2020 Design software• $300,000+ kitchen cabinet & appliance sales aided by applying knowledge gained from a wide range of product training sessions offered by The Home Depot and from local dealer representatives

Started as part-time associate, promoted to full-time after about four months. Began pulling orders for customer pick-up and deliveries. Advanced to the Customer Service desk assisting with custom orders, problem-resolution. Then moved to the Appliances department where my sales placed me consistently in the top 10 in the region.

A small financial planning firm focused on providing safe, secure and guaranteed lifetime incomes during the retirement years. Instituted website development and updates, CRM systems, content and social media marketing campaigns.

Staffed informational booths at company open-enrollment events to educate employees on employer-provided benefits. Represented benefits including ARAG Legal Insurance, SunLife Financial, MetLife Dental.

Assured high-level care of individual and corporate guests in a top 25 nationally ranked limousine fleet. Worked closely with other local limousine firms to provide services unavailable from any one firm alone. Doubled the size of the national affiliate network through improved word-of-mouth reputation following an in-house campaign to improve customer service and satisfaction.

Established public relations and online presence to support the growth of a small firm focusing on financial planning for seniors. Scripted and occasionally guest-hosted 30 minute radio programs. My PR efforts lead to several prominent features in the Sunday business column of a local daily newspaper.

Publisher of the bi-monthly corporate newsletter and other customer communications for a credit union management software company. Clients primarily small to medium credit unions across the US and several Caribbean islands. Doubled sales of a new SaaS version of the software by explaining the security behind the service in terms understood by the non-technical clients.

Account and project management for an enterprise software system used by human services agencies across the US. Coordinated and trained software installation and end-user training. Customized the software to meed specific customer needs -- in one case saving a $100,000 contract through unique customization efforts.

Software focused on the management of K12 school libraries, textbook inventories, school lunch programs and other services. 'Productized' new services and lead integration efforts to improve hardware offerings. Strong focus on customer communications related to assure schools budgeted to upgrade versions of the software. Lead product launch efforts and created an early social media tool to enhance communication with -- and between customers located around the world.

Represented the behavioral health products at the home office while allied within the corporate Product Development Department. Trained and supported national sales force.

Analyzed healthcare claims and projected savings with better than 95% accuracy. Wrote proposals and created unique one-off presentations to explain service guarantees. Lead a small department through 400% growth. Customer analysis lead to a $4 million profit recovery. Lead a problem resolution team that improved annual revenue by at least $130,000.