360 degree headhunter.

- Internal & external quality control for daily basis.- Manage all operating issues.- Making plans for teams & individuals to improve/expand their abilities.- Develop and execute KPI Plan of gaining hours/tasks from Client.- Coordinate with Clients for new updates (tasks/headcounts/development plans, etc...).- Co-operate with other departments (Hr/Admin/IT) to provide & ensure a proper working environment for the team.- Being a bridge between employees & BOD to make sure both side can reach an acceptable level of understanding with each other.

- Manage the team, organize their workload, train them and give them instructions about tasks.- Keep track with the quality of communication between team member and candidates or onshore team and give them solution when needed.- Contact to the candidates and advise them to the fittest job.- Analyze data and help the candidates to complete all the company's and client’s requirements.- Help the onshore team with some audit and verification (SIN, I-9, start date mismatch, DBI processes, document modification...).- Reports required everyday, sent to other departments to catch up and follow up for supporting.

- Invoice submission & auditing.- Collaborate with Finance team to support AP related tasks for monthly closing of the books.- Assist with developing and distributing A/P production metrics.- Ad-hoc projects and reports and carry out special projects and other duties as directed.- Maintain and improve standard operating procedures for the department.- Understand and enforce corporate policy and internal controls. Maintain confidentiality and exercise extreme discretion and judgment.- Assist with year-end processes.

- Audit and help Onshore team to prepare source file.- Follow and check for timesheet updating.- Update Payroll system based on updated information.- Answer payroll ticket, solve or forward candidate's enquires to responsible department.

- Learnt about US basic working regulations and process the On-boarding for New Hires and Re-Hires.- Communicate the company's policies and procedures to all employees, supervisors and managers under process.- Analyze data, contact to the candidates and assist them to complete all the client's requirements.- Help the onshore team with some audit and verification (SIN, I-9, start date mismatch, DBI processes, document modification...).- Reports required everyday, sent to other departments to catch up and follow up for supporting.

Multi - tasking & Overloading challenging.

- Have responsibilities with training and supervising in the area set by manager.- Always follow tenants sell status and give them a hand to boost it up if needed.- Control set floor and co-operates with Buyer department for well using the responsible area.- Support promoter in customer services.- Check Parkson's outright counter strictly with counter's leaders and follow up the sale report everyday with immediately actions if needed.- Update and follow all of the floor's information for solving and supporting(Cashier, Maintenance, IT, House-keeping, ...).- Support and inform new tenant about Parkson's rules and show them how to setup a new counter.- Report should be on time following Store Manager or Head Office's advice.- Sale report needed everyday.

- Organized shifts for staffs.- Attempted to opening and closing duty.- Setup training for the North brand (L'Oriental, Opera club, Mandarin, Seafood Bar, Wines corner) following Human Resource department's direction.- Setup-supporting and co-creator of new menu for Seafood Bar Saigon.- Has responsibility with F&B quality (Quality Checker) and Service Training.- Analyze the sale data, send out reports to director and help the company to create solutions or promotions to boost the sale.- Control restaurant order and Ex-Import processes.

- Organized shift for staffs and note the working schedule in Hand-book.- Had responsibilities with my group's revenue, support and train staff in Company's Regulations, Customer Service, Sale and Serving.- Connect the Kitchen staffs with the serving staffs with communications.- Arrange Event's setups, Reservations and Conferences.- Support Manager in managing service quality.- Report every day is a must.

- Do things under commands of banquet manager and captain to make sure all of customers served with the highest standard, the five-star-standard.- Must have contact with customer, but had to make it formally.- Answer guest's question about hotel, food and recommend something as they wished.