- Utilized JIRA to write 25+ user stories and acceptance criteria outlining technical functionalities.- Created Atlassian JIRA agile boards to optimize user story management- Collaborated with workstream leads to understand desired outcomes. Worked with the technical team to create an action plan to achieve project goals. - Continuously optimized system components and infrastructure maintenance for hypercare- Established and maintained relationships with remote stakeholders, proactively providing key insights, status updates and managing expectations- Was responsible for error root cause analysis trackers and issue resolution- Completed rounds of end-to-end QA/UAT testing in KPMG Engage, identifying bugs and errors - Presented Mobile App sprint demo to users. Captured feedback and worked with technical teams to ensure functionality was incorporated as planned.- Communicated with commercial customers and their deal teams on a daily basis- Analyzed comprehensive reviews of Requests for Proposals (RFPs) ensuring contract alignment with organizational capabilities and strategic objectivesTechnologies/Frameworks/Tools/Languages used:- Salesforce- Atlassian JIRA- Microsoft Dynamics 365- Microsoft Excel- DocuSign

Sales Management Internship in which I worked on a sales technology project and assisted with in-office sales:- Supported direct-to-store route owners in customer orders and inventory - Assisted in building marketing displays and following planograms in large and small format stores- Responsible for change management workstream related to faster adoption of new technology by 172 consumer packaged goods frontline employees - Led new app rollout (i.e. Salesforce) to field employees, increasing productivity and employee satisfaction

I was a summer day camp counselor, planning daily learning activities and field trips for campers grades K-3rd/

At this position, I handled front cash and handed out tickets to patrons. I also planned and hosted birthday parties, serving as an assistant to parents during party time.

At this role, I was a daycare teacher that took care of client’s children aged 6 weeks to 12 years old.