Manager, Ekyc - Consumer Banking At Cimb Bank Vietnam
CurrentProcess • Manage the checking and verification eKYC applications against approved policies. • Ensure the service standard is met, processing time is within the service level agreement. • Ensure effective functional support to business growth, respond to related issue made by product owner or relevant stakeholder. • Continuously review and contribut input to enhance system operation. • Timely escalate to Line Manager where there is a risk of assigned work cannot be completed within SLA. • Identify the process gap and proactively contribute initiatives to improve/streamline the process. • Handle additional tasks assigned, provide support to the team and/or other departments or projects assigned to an individual. These can be assigned based on business requirement at the time or a development opportunity or can be due to individual's volunteering. • Assist other Sub Business Units to build up processes and systems. People • Develop a good team culture and ensure recruitment maintains the required skillset and experience. • Provide effective leadership and clear guidance, coaching and communication to staff to create a highly motivated team. Regulatory Compliance • Ensure compliance with all Group and Local requirements and internal/external Auditors.
