Includes but is not limited to:• Assisting with set up / break down day of events• Scheduling of team members• Customer service and sales• Inventory Management• Maintaining an organized and clean work environment• Travel is required; all expenses covered• Routine maintenance on work equipment as need• Other duties as assigned

Analyzing and paying claims submitted by providers and/or patients for copay assistance programs. Handling claims for Janssen and GlaxoSmithKline pharmaceutical companies to provide copay assistance for patients’ copays, coinsurance, deductible or/and non-covered medications. Following and understanding HIPAA guidelines and PHI violations. Paying attention to detail for accuracy and processing claims effectively.

Analyzing applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Responsibilities of handling cash drawer, deposits, and processing transactions and payments. Handling inbound calls from customers and outbound collections calls. Soliciting for refinancing loans to control overall delinquency of the branch and account receivables. Controlling and having good time management and multitasking skill for all daily tasks.

Paying attention to detail and submitting data entry from faxes submitted by prescribers of patients and members who are enrolled in a Medicare Part D insurance plan for Prior Authorizations.Became a Subject Matter Expert after 5 months. Promoted to a trainer after 8 months of working in department. Skills Used Data entry, paying attention details, accuracy, utilizing Microsoft Word and Excel, and trouble shooting. Knowledge of HIPAA and confidentiality regulations

Working directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services. Successfully meeting monthly sales quotas. Good communication skills and voice quality and tone. Data Entry for orders for cable, internet, and phone services. Good listening skills to gain full understanding of customer’s needs.

Making outbound collection calls in a professional manner while keeping and improving customer relations. Resolving client billing problems and rescues accounts receivable delinquency, while applying good customer service in a timely manner. Collect customer payments in accordance with payment due dates and reviewing account receivables. Utilizing internal billing systems to manage customers’ accounts on the disconnect reports.

Call Center customer support by handling billing, enrollment, and pharmacy processing for Medicare Part C and Part D plan members. Providing overrides for Rx Claims for pharmacies. Processing premium payments and reviewing pharmacy drug cost based off formulary. Knowledgeable about Medicare Part LEP’s, PDP’s, EGWP programs.

Processing returns/exchanges and quickly, effectively solve customer challenges and solutions while handling complex transactions. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Managing phone calls using VoIP and fixing customer facing issues as well as over the phone. Handling cash by balancing cash registers and opening/closing cash registers at opening and closing of daily business. Dispatching delivery drivers for orders and verify… Show more Processing returns/exchanges and quickly, effectively solve customer challenges and solutions while handling complex transactions. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Managing phone calls using VoIP and fixing customer facing issues as well as over the phone. Handling cash by balancing cash registers and opening/closing cash registers at opening and closing of daily business. Dispatching delivery drivers for orders and verify all delivery orders are in stock and available for delivery. Show less