With 16 years of experience as a Client Success Manager and Senior Solutions Manager, I established a proven track record of driving superior customer satisfaction and delivering impactful B2B solutions. A significant career achievement was contributing to a Net Promoter Score (NPS) of 96, which reflected my commitment to exceptional service, surpassing client expectations, and fostering long-term relationships.Throughout my career, I have excelled in leading complex projects from inception to completion, ensuring timely and budget-friendly delivery through a seamless blend of implementation and project management. My consultative and collaborative approach enabled effective coordination with cross-functional teams, achieving strategic goals and driving successful outcomes.A key part of my role involved acting as a liaison between clients and the company. I prioritized client education, equipping them with the knowledge and tools to fully leverage our products, ensuring smooth onboarding and enhancing overall value. My focus on gathering and integrating customer feedback drove continuous improvements in products and services that not only met current needs but also adapted to future demands. Core Skills:• Client Success Management• B2B Market Expertise• Onboarding & Implementation• Project Management• Cross-Functional Collaboration• Customer Satisfaction Strategies• Net Promoter Score (NPS) Improvement of 96• Strategic Solutions Design• Continuous Improvements• Technical Proficiency• Problem Solving• Communication• Data Analysis• Customer Advocacy• Operations ManagementAs I look forward to the next chapter of my career, I am enthusiastic about exploring new opportunities and connecting with professionals and recruiters interested in leveraging my extensive experience. If you are seeking a dedicated expert to drive exceptional results and foster client satisfaction, I would love to connect.Feel free to reach out - I look forward to connecting and discussing how I can contribute to your team’s success!
-
Program SpecialistSyngentaHalton Hills, On, Ca
-
Sr. Account Manager, Recall SolutionsInmar Sep 2023 - Jan 2024Toronto, Ontario, CanadaInmar specializes in data-driven solutions for returns and recall management, utilizing advanced analytics and technology to drive efficiency and innovation across healthcare, supply chain, retail, and logistics.No company ever looked forward to initiating a recall, but as a Senior Recall Solutions Manager, I embraced the challenge. During those critical first 24-72 hours, I served as their guiding light, leading manufacturers through their toughest times with calmness and expertise. I confidently and efficiently executed the recall process, provided clarity when it was needed most, and adapted as necessary. I was dedicated to advancing recall management processes and delivered comprehensive education to both clients and internal teams. I continuously monitored, researched, and analyzed responses and return effectiveness to ensure accuracy and completion, while proactively collaborated with internal and external stakeholders to address any gaps and ensured precise reporting. Ultimately, my position was relocated to the US.Key Accomplishments:• 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Orchestrated over 75 recalls for pharmaceutical and supply chain clients. Managed system setups, webform creation, logistics coordination, and communication with over 5,000 retailers, ensuring timely payments and comprehensive reporting.• 𝐂𝐥𝐢𝐞𝐧𝐭 & 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐋𝐢𝐚𝐢𝐬𝐨𝐧: Served as the primary contact during recall events, providing expert consultation, resolving inquiries, and handling complex reporting to ensure transparent communication for Health Canada and FDA reporting.• 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: Leveraged Lean Six Sigma training to reduce redundant reports, saving a manufacturer 50% in reporting expenses. Initiated changes to streamline data consolidation between Canadian and US processes. -
Account Manager, Recall SolutionsInmar Intelligence Jan 2021 - Aug 2023Toronto, Ontario, CanadaKey Accomplishments:• 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Spearheaded the creation and implementation of Canadian recall and withdrawal processes from the ground up. Leveraged my extensive industry knowledge and system expertise to ensure full compliance with Health Canada’s guidelines. Developed detailed documentation, including process flows, templates, guidance documents, and reporting specifications, to streamline execution and enhance clarity.• 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 & 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Designed and delivered Canadian recall training materials and instructional videos for the US team, facilitating a smooth transition and consistent execution. Quickly adapted to the US recall processes and systems to manage US recalls. Provided effective training on reporting portals and best practices to clients, and led recall discussions with prospective clients.
-
Client Service ManagerInmar Intelligence Jan 2019 - Apr 2022Toronto, Ontario, CanadaAs a Client Service Manager, I navigated the complexities of pharmaceutical returns with a proactive and strategic mindset. I was instrumental in onboarding manufacturers, strengthening client relationships, and managing return policies for unsold drugs across wholesalers, pharmacies, hospitals, and sales reps. By leveraging advanced systems, I streamlined processes to ensure accurate return credits and delivered insightful returns analysis that improved inventory strategies. Acting as a trusted advisor, I led key projects and collaborated with all departments, enhancing client satisfaction and driving business growth.Key Accomplishments:• 𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Built strong partnerships with over 30 pharmaceutical and supply chain accounts, delivering customized solutions that drove client success, contributing to a NPS of 96.• 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Collaborated with the IT Manager to onboard the wholesaler returns program, designing a streamlined Return Authorization process involving 15 Category Specialists and over 250 vendors.• 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Managed up to 6 direct and 3 indirect reports, providing mentorship to enhance performance.• 𝐒𝐲𝐬𝐭𝐞𝐦 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭𝐬: Defined business requirements for three online platforms, enhancing user experience through feedback and performing extensive UAT.• 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Resolved 98% of issues within 24 hours. Contributed to a 95% renewal rate through exceptional service. Supported Account Executives during client reviews and RFPs. • 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Streamlined monthly invoicing and return processes, increasing efficiency by 8 hours. My requests for various reports led to the development of an in-house query interface, enabling independent reporting.• 𝐃𝐚𝐭𝐚 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Partnered with clients and IT teams to create flat and EDI files for SAP integration, improving data accuracy.
-
Client Service Manager & Qualified Person In Charge (Qpic)Inmar Intelligence Feb 2009 - Dec 2018Toronto, Ontario, Canada
-
Compliance Manager & Qualified Person In Charge (Qpic)Inmar Intelligence Jan 2008 - Jan 2009Toronto, Ontario, CanadaUpon joining the company, I tackled the challenge of revitalizing dormant Compliance and QPIC roles. Driven by a commitment to excellence, I took the initiative to self-educate on Health Canada Regulations and built a network of industry contacts for guidance. By establishing strong relationships with customer service and operations teams, I gained hands-on experience that enabled me to overhaul our standard operating procedures (SOPs) and work instructions, enhancing my operational management of narcotics, controlled substances, and precursors. These efforts were crucial in strengthening our compliance framework and driving significant process improvements.Key Achievements:• 𝐑𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Maintained Health Canada Controlled Substance, Precursor, and Ministry of Environment Hazardous Waste Information Network (HWIN) licensing, ensuring accurate and timely reporting.• 𝐀𝐮𝐝𝐢𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Led annual and bi-annual pharmaceutical client audits with minimal findings, adhering to Good Manufacturing Practices (GMP) and collaborating with internal stakeholders for corrective and preventative measures.• 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Standardized and automated the narcotics and controlled substance request authorization process nationwide, saving over 10 hours weekly for reconciliations and enhancing traceability.• 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Executed regular witnessed destructions to clear backlog inventory and maintain up-to-date record-keeping, ensuring compliance.• 𝐒𝐎𝐏 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Updated and created comprehensive SOPs and work instructions, driving continuous improvement and supporting business growth.• 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Enhanced productivity and system efficiency by overseeing compliance with Health Canada regulations and optimizing manual processes for narcotics, controlled substances, and precursors.
Tiffany Lo Education Details
-
Pharmacology And Toxicology
Frequently Asked Questions about Tiffany Lo
What company does Tiffany Lo work for?
Tiffany Lo works for Syngenta
What is Tiffany Lo's role at the current company?
Tiffany Lo's current role is Program Specialist.
What schools did Tiffany Lo attend?
Tiffany Lo attended Western University.
Who are Tiffany Lo's colleagues?
Tiffany Lo's colleagues are João Paulo Bisler, Wing Restu Putra, Peggy Bruton, Paula Galego, Leandro Gonçalves, Nevita Fernandes, Rae Bellinger.
Not the Tiffany Lo you were looking for?
-
-
-
Tiffany L.
Greater Vancouver Metropolitan Area -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial