Loan Hoang Email and Phone Number

• Demonstrate a commitment to service excellence and a service ethic through provision of quality service and advice, timely responses, and complex issue resolution to students, parents, and staff on enquiries received in person at the RMIT Connect, by telephone, or online via email, chat, or social media. Undertake all tasks in accordance with the University’s policies, procedures, rules and regulations.• Establish and manage effective relationships with all relevant stakeholders internally and externally including students and other areas within the University. Use effective and professional communication in all dealings with internal and external contacts.• Display a good working knowledge of the programs and student processes at the RMIT Vietnam. Be responsive and outcome focussed by taking responsibility of a student issue (e.g. enrolment, fees, and graduation)• Maintain a broad familiarity with the University’s student related policies, procedures, rules, and regulations so that related student issues can be addressed accurately and transparently.• Contribute to the effective operation of the RMIT Connect through participation in regular rotations, agreed professional development activities, and ongoing training and induction of new staff. • Actively contribute to a positive culture and team environment via team discussion, feedback and initiating process improvement opportunities.• Efficient navigation of multiple computer applications to investigate and interpret student records, access online resources for provision of accurate advice and satisfactory issue resolution.• Actively support and participate in University events such as Orientation and Graduation.

1. Assist students with the transition to University by providing key information, guidance and support, with an emphasis on first year students. 2. Provide additional support and guidance by: helping students understand University requirements and notices; assisting with the completion of relevant student forms.3. Provide advice on a range of issues concerning academic enrolment and course management, including: course planning and selection; course withdrawals and leave of absence; general fee queries; study planning and time management.4. Support enrolments and enrolment variations by providing appropriate guidance and assistance to students, in person, via email and through publication of online information. 5. Guide, counsel and mentor students identified as having unsatisfactory academic progress through: delivering dedicated workshops; providing one-on-one consultations and regular follow-up meetings.6. Identify and develop tools to assist students with their studies and progress through University, particularly in relation to common issues encountered by students with unsatisfactory academic performance.7. Develop and deliver workshops on broader areas pertaining to Student Advisement and the student experience, including making the transition to University, managing common study issues, dealing with communication challenges, etc.8. Collaborate with other units and departments, including Learning Skills, Student Counseling, Careers, Student Administration and individual programs, to coordinate and improve student support, identify student needs, discuss and address areas for improvement, and initiate new support programs. Where appropriate, contribute to relevant formal and informal research, publications, data-gathering and analysis.9. Liaise with individual programs to monitor student needs, update knowledge about program offerings, and ensure appropriate program and course information is available to students.

1. Composing document related to Internal HR paperwork: Labor contracts, probation contracts, internal forms, company regulations…2. Assisting in the preparation of job descriptions for positions in the company.3. Posting opening jobs on company’s homepage and advertising website. 4. Searching, collecting, screening candidates.5. Scheduling interview time between the interviewers and candidates.6. Monitoring the homepage www.hrciti.com7. Identify companies within different target markets as agreed with the Marketing Manager and perform market research as required Co-ordinate weekly direct mail initiatives (planning, mail merge and individual letters, printing, checking, signing and packaging).8. Draft new letters as required in conjunction with the Marketing Manager 9. Prepare materials for planning meetings, take minutes as required 10. Contribute to the project plan and preparation of checklists 11. Research audiences as agreed with the Marketing Manager 12. Research venues and catering, supplier liaison as required 13. Draft invitation copy and liase with the graphic designer to ensure quality work delivered on time and to budget 14. Co-ordinate the distribution of invitations, monitor responses, manage follow ups and manage cancellations 15. Prepare supporting materials (literature packs, promotional merchandise, delegate lists, name badges, place names, table plans etc) 16. Event set up and clear down 17. Co-ordinate follow up activity, monitor referrals, actions.18. Upload articles to website, add the necessary links 19. Monitor website analytics and report back as required 20. Draft copy for the website, liase with web hosting company to ensure changes are made in an accurate and timely manner 21. Updating and managing the expense for each employee.22. Booking airplane tickets, hotels, restaurants, conference rooms… 23. Handling to print business card for staff.24. Preparing equipment and workspace for new employees.

1. Updating and managing the payroll processing activities, leave requests, allowances benefit…2. Updating and managing the change of employee’s situation in company3. Assisting in the preparation of job descriptions for positions in the company.4. Assisting in the interviewing.5. Scheduling interview time between the interviewers and candidates.6. Searching, screening candidates and managing interview time.7. Caring the employee’s personal issues: birthday, anniversary, wedding…8. Answer phones and transfer to the appropriate staff member9. Take and distribute accurate messages10. Greet public and clients and direct them to the correct staff member.11. Coordinate messenger and courier service.12. Receive, sort and distribute incoming mail13. Monitor incoming emails and answer or forward as required14. Prepare outgoing mail for distribution15. Fax, scan and copy documents16. Maintain office filing and storage systems17. Update and maintain databases such as mailing lists, contact lists and client information18. Retrieve information when requested19. Update and maintain internal staff contact lists20. Co-ordinate and maintain staff administrative records such as staff parking, staff phones and company credit cards21. Type documents, reports and correspondence22. Organize travel arrangements for staff23. Co-ordinate and organize appointments and meetings24. Assist with event planning and implementation25. Monitor and maintain office supplies26. Ensure office equipment is properly maintained and serviced27. Perform work related errands as requested such as going to the post office and bank28. Storing, managing, updating confidential documents, employees’ profiles, reports, official correspondence...29. Collecting and tracking of assignments and Authorities Statement.30. Typing, composing reports, official correspondence, related and confidential material.