Loay Ramadan Email & Phone Number

Canada

Directly engage with customers to understand and exceed their requirements through effective leadership and guidance. Implement as-needed staff training programs to ensure a skilled and capable workforce. Oversee the installation and maintenance of new equipment at customer sites. Ensure accurate paperwork management, maintain strong customer relationships, and optimize productivity. Provide technical support to customers, manage preventative maintenance programs, and offer service contracts for various companies, including Symcor, Data Communications, St. Joseph Communications, War Amputation, Intria, and more. Achieve a 98% uptime rate.

Kuwait

Strategically planned annual budgets and meticulously prepared weekly, monthly, and annual financial reports. Fostered client relationships, ensuring the precise fulfillment of client requirements while nurturing business growth. Orchestrated successful openings of new stores and businesses, meticulously overseeing the processes to ensure timely launch. Assumed responsibility for all operational facets essential for business operations across GCC countries. Maintained effective communication with franchisors, ensuring compliance with requirements and projected timelines. Implemented innovative sales initiatives, resulting in a remarkable 20% year-over-year increase in sales

Markham, Ontario, Canada

Held full accountability for managing all technical support requirements essential for the successful execution of major projects in both Canada and the USA. Spearheaded the development of comprehensive training programs aimed at optimizing staff productivity. Provided strong leadership to a technical support team, including the preparation of 24/7 weekly schedules, action plans, ongoing progress discussions with senior management, operator coaching, and proactive customer demand follow-up. Assumed a pivotal role in overseeing multimillion-dollar projects for prestigious clients such as Bell Canada, Royal Bank, Bank of Nova Scotia, American Express, Etna Insurance Company, MailGuard, and more. Orchestrated the development and execution of comprehensive business plans, processes, and budgets to drive top and bottom-line company goals. Reported directly to the company's President.

Certified Sales Manager, Sales, Distribution, And Marketing Operations, General

Certificate, Strategic Sales Planning & Territory Management

Certificate

Bachelor'S Degree, Bs.C Computer Engineer