Loay Sameh Email & Phone Number

Cairo, Egypt

Delivering critical data management and recovery solutions to international clients, including high-profile entities. I manage a portfolio of sensitive cases, ensuring swift troubleshooting and providing strategic guidance to optimize client data environments.In case management and customer engagement, I handle high-priority cases from intake through resolution, maintaining proactive communication to foster strong client relationships and ensure a supportive experience. I implement high availability solutions, including LiveSync and failover configurations, which enhance business continuity and minimize operational risk for customers. My expertise extends to designing tailored backup strategies, conducting data integrity checks, and validating system restores to confirm data protection readiness.I generate and analyze essential business reports to identify patterns, optimize performance, and deliver effective, tailored solutions for client data needs. Additionally, I empower clients by educating them on how to interpret these reports, enabling proactive, data-driven decisions.With deep product knowledge, I troubleshoot complex backup, archiving, and high availability issues to ensure optimal performance and data integrity. My solutions-oriented approach enables efficient problem resolution, safeguarding data and enhancing system stability, ultimately supporting resilient customer data management.

New Cairo, Cairo, Egypt

Storage Management and Availability DepartmentAs a technical engineer at Share Technologies, I managed customer accounts in Banking, Telecom, Petroleum, and Health sectors, ensuring stable operations and high customer satisfaction.Archiving Solutions: Implemented, migrated, upgraded, and conducted POCs for Enterprise Vault, customized solutions for Exchange and File servers, and provided robust support and troubleshooting.Backup Solutions: Managed NetBackup and Commvault, designed backup plans, conducted data integrity checks, and collaborated with teams for tailored solutions.Storage Solutions: Expertise in Pure Storage and Dell, monitored systems, resolved issues, and assisted in storage controller upgrades.Data Center Technologies: Managed VMware, Active Directory, SQL, and Exchange Servers, participated in VMware migrations, and configured servers and networks.High Availability: Extensive experience with InfoScale and Windows Failover Cluster.Customer Engagement: Managed critical accounts, provided support, and maintained strong relationships.Certifications: Holds certifications in Dell and Veritas products, completed sales and pre-sales courses.

Cairo, Egypt

During my internship at the Deployment Department at Dell Technologies, I completed the InformationStorage Management (ISM) V6 course. I've also participated in several meetings with well-knowncompanies and through this experience, I gained valuable skills in client management, troubleshooting,and migration planning and management. I became very familiar with Dell products and their uses basedon the client's demands and their datacenter specs, as well as the softwares used to track, control andanalyze the machines and their usages. I also gained a solid understanding of key concepts in the industry,as well as the vision and goals of the corporate.To fully leverage the resources and training opportunities available to me as a trainee at Dell, I completedcomprehensive training in Business Resiliency Consulting IT Continuity Advisory Delivery Methodology,Business Resiliency Overview, ProConsult Advisory Services - Delivery Overview Training Part 1 and Part2 , Security fundamentals , Cloud fundamentals, Introduction to 5G, 5G Technology Strategy: Next-Generation Mobile Networking and finally Cloud infrastructure and Services v4 , etc.. My time at Dellallowed me to adapt to the company's environment, and I am confident that the knowledge and skills Iacquired during my internship will be valuable assets in my future endeavors

Trainee at the IT department. Got familiar with the T24 Banking system's infrastructure, as well as thecore banking, database, storage, mainframe, backup and disaster recovery plans. This experienceprovided me with a comprehensive overview of IT operations in a banking environment and the criticalimportance of maintaining robust, reliable systems.

Bachelor Of Engineering - Be, Computer Software And Media Applications

Computer Engineering Foundation Year

Famagusta, Cyprus

Igcse