Graduated from the German University in Cairo with a Bachelor’s in Computer Engineering, I currently thrive as a -“Certified Commvault Professional“- Senior Technical Support Engineer at Commvault -Cairo, Egypt. My role involves providing technical support, troubleshooting complex issues related to data management, backup, and disaster recovery, and ensuring seamless customer experiences by diagnosing and resolving problems effectively. I assess risks and vulnerabilities, create plans, and provide advisory services to customers to help manage their data. My work also includes safeguarding business continuity and protecting vital enterprise data assets.Prior to Commvault, I worked as a Technical Engineer at a Platinum Veritas, Pure Storage, and Commvault Partner, where my expertise spanned Enterprise Vault Archiving Solution, NetBackup, and Commvault. I led successful implementations, migrations, and upgrades while offering comprehensive support and troubleshooting.I’ve also gained experience in storage solutions, having interned at Dell and worked with PureStorage. My skill set extends to data center technologies like VMware, Active Directory, DNS, SAN, NAS, SQL Servers, and Exchange Servers, alongside high-availability products and concepts such as InfoScale VCS and Windows Failover Cluster.I hold several certifications in products from Commvault, Dell, Veritas, and Pure Storage, and have pursued additional training in project management ,presales and sales. While my background is technical, I’m increasingly drawn to business and project management, and I’m eager to leverage my skills in a dynamic, data-centric environment.