Lawrence Balmaceda Email & Phone Number

• Responsible for reviewing Evidence of Insurability forms submitted by the client prior to Medical Underwriting• Communicates with clients’ Plan Administrators to ensure completeness and accuracy of information on the submitted documents or requests• Setup member’s information and requested benefit on the system prior to endorsing to the Medical Underwriters• Coordinates with other Business Areas to verify conflicting details on member’s record and documents submitted• Manage the team’s inbox by sorting and prioritizing the incoming emails, responding to queries, and processing requests of the clients• Identify opportunities for improvement by analyzing the current process, and working with the plan member admin team to ensure streamlining of processes and improving efficiencies within the Group Benefits segment

Philippines

• Responsible for handling and completing rush, urgent, and escalated requests• Generate reports requested by clients, other business areas, and teams• Supports the Senior Plan Member Administrator on handling complex requests• Handle dedicated processes and policies• Supports other team members on complex requests• Supports new team members on familiarizing the system and processes• Conduct trainings on specific processes• Contact person of other Business Areas for process related inquiries and requests• Send frequent process reminders to the team to avoid future errors and escalations• Reviews the process manual to identify outdated guidelines and create documentation for manual update• Collaborate with Senior Plan Member Administrator, Trainer, and Quality Analysts in calibrating manualprocedures to ensure uniform and accurate handling of requests

Philippines

• Responsible for completing plan member enrolments, managing plan member information, coordinating claims, and administration of member's benefits• Contact the client’s plan administrator via letter/email for required information omitted on the eligibility form• Reviews and resolves transactions for accuracy, completeness, and adherence to company policies andprocedures, and compliance rules and regulations• Meets with Team Leader regularly to assess department performance and to plan initiatives targetingimprovement• Check and analyze transactions to ensure accuracy, consistency, and client satisfaction, as well as ensure that quality standards are met

• Responsible for processing non-financial and financial transactions which includes account set ups, deposits, policy maintenance, internal/external transfers, and withdrawals on applicable system• Reviews and resolves transactions for accuracy, completeness, and adherence to company policies andprocedures, and compliance rules and regulations• Accomplish daily balancing report to make sure that all transactions made are in agreement with the records• Submit Cash Management requisitions to Treasury Cash Operations and retrieve information related to transaction

• Assigned to the web development team of MIC Philippines• Created a website for a Non-Government Organization that aims to mentor out-of-school youth thru a global mentoring system• Compete on the annual Microsoft Imagine Cup