Christopher Puente Email & Phone Number

Austin, Texas Area

Austin, Tx

Developed and implemented detailed business plan to get operations running on the best foundation.Accomplished human resource objectives; communicated job expectations, enforced policy and procedure, appraised and reviewed job contributions.Demonstrated outstanding courtesy and strong interpersonal skills in all customer interactions; implemented all business-building expectations through web presence and social marketing.Supervised, monitored, supported, troubleshot, and resolved operating issues, including failures and service level degradation.Coordinated new hire training and continuing education for existing employees. Ensure all staff are provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.Utilized strong technical and analytical problem solving skills to effectively resolve technical issues.Ensured the productivity, quality and customer satisfaction goals and objectives are met for all offered servicesDocumented and tracked end-user interactions to generate reports detailing common problems or errors.Inspected handheld devices for damage and completed necessary repairs.Tested, troubleshot and calibrated devices in the shop and in the field.Completed both physical and software repairs in a robust and timely fashion.Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability resulting in top tier performance.Tracked income, labor and expenses via QuickBooks spreadsheets, and generated weekly reports.Handled escalated customer concerns while diffusing difficult situations in a professional and courteous manner.Followed up with customers to ensure positive resolution and experience have been achieved.

Bachelor Of Professional Studies, Culinary Arts/Purchasing Management

Certificate, Full Stack Web Development

Certificate Of Completion, Computer Software Engineering

An online certificate program which focused on: HTML, HTML5, CSS, Domains, Web Hosting, FTP, Basic JavaScript, jQuery, Computational.

Certified Master Technician, Cellular Phone Technician