Loc Dang Email & Phone Number

• Create self-healing scripts to minimize down time and major incidents• Develop automated deployment scripts to increase development productivity in lower environments and decrease the amount of time it takes to deploy in production.

Raleigh-Durham, North Carolina Area

Install, upgrade, configure, administer, document, migrate and troubleshoot WebSphere Portal Server and Web Content Manager in standalone and cluster environments on Microsoft Windows, IBM AIX and Linux operating systems. Construct and integrate WebSphere Portal, IBM Forms Server and IBM Forms Experience Builder to multiple database platforms, LDAPs and webservers. Create wsadmin scripts to automate WebSphere Application Server tasks.• Installed and configured IBM products on premise, VMWare and IBM Softlayer environments using remote and/or local access for customers, colleagues and support, successfully reproducing troubleshooting and resolving critical issues.• Achieved project timelines by successfully completing installation, documentation and configuration of multi-tier clustered environment for WebSphere Portal and Web Content Management.• Avoided critical errors, improved artifacts upgrade time, and decreased project timeline by designing deployment processes.• Implemented and documented configurations for different integrations, such as SPNEGO, Ephox WebRadar, and Portal Remote Search, helping clients build functional, innovative sites that maximized business development goals and avoided service interruption. • Improved long-term customer system reliability and success by testing customer scenarios for future cumulative fixes.• Engaged in multiple financial, insurance and government entities from different countries on-site and remotely, debugging complex technical problems enterprise-wide.• Gathered requirements, analyzed business needs, and designed solutions, exceeding customer infrastructure environment requirements.• Mentored and created how-to guides on installation and configuration of multiple IBM products, helping build diverse skills and expand competencies for team members.• Instructed international installation and configuration class on WebSphere Portal Server, expanding competencies that increased productivity and client base.

Raleigh-Durham, North Carolina Area

Maintained and supported different operating systems for test environments. Reviewed, designed, and sized use cases for multiple releases and cumulative fixes.• Identified trends and resolved critical bugs prior to implementation by recreating complex customer scenarios involving different types of operating systems, databases, webservers and LDAPs. • Served as team lead for offshore development and test teams for installation and integration testing of WebSphere Portal Server and WebSphere Process Server, ensuring consistency organization-wide, promoting global collaboration, and achieving product release and budget objectives.

Raleigh-Durham, North Carolina Area

Integrated and designed customer scenarios for testing. Reported, reproduced and verified defects using defect tracking tool. Planned, built and executed test scripts.• Maintained and rebuilt delta environments for continuous testing, saving crucial time spent on independent environments and allowing team members direct access to new builds.

Raleigh-Durham, North Carolina Area

Installed, configured, and maintained multiple OS environments for testing. Created and executed test procedures.• Worked closely with software engineers, resolving issues that arose during testing process.• Trained and developed new team members, ensuring team members met new responsibilities and increased productivity.