Loc Dang Email & Phone Number

• Create self-healing scripts to minimize down time and major incidents
• Develop automated deployment scripts to increase development productivity in lower environments and decrease the amount of time it takes to deploy in production.

Raleigh-Durham, North Carolina Area

• Install, upgrade, configure, administer, document, migrate and troubleshoot WebSphere Portal Server and Web Content Manager in standalone and cluster environments on Microsoft Windows, IBM AIX and Linux operating.
• Installed and configured IBM products on premise, VMWare and IBM Softlayer environments using remote and/or local access for customers, colleagues and support, successfully reproducing troubleshooting and resolving.
• Achieved project timelines by successfully completing installation, documentation and configuration of multi-tier clustered environment for WebSphere Portal and Web Content Management.
• Avoided critical errors, improved artifacts upgrade time, and decreased project timeline by designing deployment processes.
• Implemented and documented configurations for different integrations, such as SPNEGO, Ephox WebRadar, and Portal Remote Search, helping clients build functional, innovative sites that maximized business development.
• Improved long-term customer system reliability and success by testing customer scenarios for future cumulative fixes.

Raleigh-Durham, North Carolina Area

• Maintained and supported different operating systems for test environments. Reviewed, designed, and sized use cases for multiple releases and cumulative fixes.
• Identified trends and resolved critical bugs prior to implementation by recreating complex customer scenarios involving different types of operating systems, databases, webservers and LDAPs.
• Served as team lead for offshore development and test teams for installation and integration testing of WebSphere Portal Server and WebSphere Process Server, ensuring consistency organization-wide, promoting global.

Raleigh-Durham, North Carolina Area

• Integrated and designed customer scenarios for testing. Reported, reproduced and verified defects using defect tracking tool. Planned, built and executed test scripts.
• Maintained and rebuilt delta environments for continuous testing, saving crucial time spent on independent environments and allowing team members direct access to new builds.

Raleigh-Durham, North Carolina Area

• Installed, configured, and maintained multiple OS environments for testing. Created and executed test procedures.
• Worked closely with software engineers, resolving issues that arose during testing process.
• Trained and developed new team members, ensuring team members met new responsibilities and increased productivity.