- Helped to develop an on-boarding process for our MSP's and customers to deliver our SAS products- Created and managed a team of IT professionals to service our customers- Manage projects as a prime-contractor or as sub-contractor- Developed and maintained long-term relationships with customers

- Combined all technical customer facing portions of the company into a single business unit including; training, all tiers of technical support, sales engineering, project management and professional services-Worked as part of a team that represented all stake holders in the company to deploy a cost-effective CRM and support incident tracking system-Developed a method to deliver products and service to various US agencies as a turnkey solution

- Crated and managed a team while defining the necessary processes to deliver custom product configurations to enterprise customers- Created a service-based product strategy and accompanying pricing