Joshua Nicol Email & Phone Number

As a Claims Advisor at EML Group, I support injured workers and employers with the claims process and ensure they receive the best possible outcomes. I have been working in this role for 3 months, and I enjoy applying my customer service skills and empathy to help people in challenging situations. I am also a Master's student in Data Science at the University of Newcastle, where I am learning how to use data to solve real-world problems and create value. I have a Bachelor's degree in Psychology from the same university, which has given me a solid foundation in human behavior and research methods. I have over 5 years of experience in customer service, having worked as a Customer Care Assistant at Dan Murphy's since 2018. I am passionate about learning new skills, improving processes, and making a positive impact in my field. My core competencies include communication, collaboration, problem-solving, and data analysis.